Johnnette O'Neal

• Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
• Distributed parcels and letters across 20-mile daily route of homes and businesses.
• Inspected mail for proper postage and addressed, sorting into delivery sequence.
• Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
• Sorted mail for delivery, arranging mail in delivery sequence.
• Greeted customers with pleasant attitude and offered assistance with mail-related issues.
• Operated scanner to track shipments and record delivery information.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Met performance targets consistently through hard work and efficient handling of each stop.
• Observed road rules, weather and road conditions and other factors to maintain safe driving record.

• Trained new associates
• Verified prescription orders against medical charts to ensure accuracy prior to filling requests.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Created reports for pharmacists on medication orders, refills, and renewals.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Ensured that all medications are administered according to physician instructions.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

• Read and comprehend labels to ensure proper processing
• Resolved conveyor system issues by clearing jams and blockages.
• Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
• Scanned and sorted packages according to destinations and service type using handheld scanner.

* Processed signed and unsigned physician orders

• Completed forms, documents, and letters as directed by physician
• invoiced physician's medical directorships and monitored timely payment
• Communicated any problems with patients to physicians
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Administrator over MIPS and meaningful use program
• Billed 485s and CPOs
• Provided administrative support to eleven physicians, including scheduling meetings, managing calendars, and appointments
• Experience with AdvanceMd and gEHRimed
• Coordinated travel arrangements and completed expense reports for travel reimbursement
• Sorted and distributed incoming correspondence such as faxes, letters, and emails for office distribution.

• Provided companionship to an elderly client by engaging in meaningful conversation and accompanying him on errands or outings
• Assisted elderly client with daily activities such as bathing, dressing, grooming and meal preparation
• Helped patient complete ROM exercises to maintain musculoskeletal functions and increase strength
• Laundered clothing and bedding to prevent infection

• Monitored vital signs before administering medications.
• Communicated with patients to determine feelings, need for assistance or social and emotional support
• Performed quality assurance checks for accuracy of medication administration.
• Disposed expired drugs according to regulatory standards
• Maintained accurate records of all medication administered to residents
• Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions
• Documented information in patient charts and communicated status updates to interdisciplinary care team

• Monthly MAR reconcillation
• Promoted clean and sanitary environment by maintaining department equipment.
• Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures
• Provided direct patient care, including vital signs, feeding, bathing, ambulation and hygiene assistance
• Supervised the work of other aides to ensure quality assurance in delivery of services
• Provided education to families about proper use and side effects associated with medications
• Liaised with nursing staff to prepare and administer prescribed medications to patients

• Crisis intervention to emergency situations involving distressed or agitated patients
• Documented hourly checks
• Assisted in the implementation of individualized treatment plans for each patient
• Observed patients during meals, leisure times, and other activities to ensure safety and well-being
• Participated in team meetings to discuss patient care plans and goals
• Ensured a safe environment for all patients by monitoring their behaviors closely and intervening when necessary
• Assisted the clinic nurse with admission processes, including collecting information patient and completing paperwork

• Assisted a stroke victim in the privacy of her own home
• Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists
• Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens
• Built strong and trusting rapport with client and loved ones
• Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges

• Answered patient call signals and signal lights to determine patients' needs
• Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient
• Assisted in maintaining an up-to-date inventory of all medications stocked in the facility.
• Ensured compliance with federal and state regulations governing controlled substances.

• Supported bathing, dressing and personal care needs
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls
• Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status

• Aided with mobility and independence for disabled individuals and continually monitored safety
• Maintained clean and well-organized environment for client happiness and safety
• Encouraged residents to participate in activities of daily living to enhance personal dignity
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels

• Provided 1:1 care for patients with traumatic brain injuries in a rehab setting
• Escorted patients to and from day program
• Developed strategies to help patient to transition to independent living within community
• Empowered patients to use judgment and knowledge to solve problems and concerns
• Facilitated group activities and discussions to encourage socialization among participants
• Prepared patients for self-management and decision-making responsibilities.
• Managed classroom environment and monitored behavior to keep individuals safe
• Promoted independence by teaching basic living skills such as budgeting, cooking, cleaning

• Promoted independence and individuality
• Occasionally completed front desk duties when necessary
• Monitored health and well-being of clients and reported significant health changes
• Provided emotional comfort during difficult times for families dealing with end-of-life issues
• Engaged in conversation with clients to provide emotional support and mental stimulation
• Worked collaboratively with other members of the healthcare team involved in the care of each patient