Overview
Work History
Education
Leadership & Services
Additional Work
Certification
Timeline
Generic

Johnnica Talerand

Kissimmee

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crisis Line Volunteer

Crisis Text Line
02.2026 - Current
  • Provided real-time crisis intervention via text to individuals experiencing emotional distress and suicidal ideation
  • Used active listening, empathy, and de-escalation techniques to reduce acute distress
  • Conducted safety and suicide risk assessments following established protocols
  • Helped individuals identify coping strategies, protective factors, and support resources
  • Maintained confidentiality, ethical standards, and accurate documentation
  • Escalated high-risk situations to supervisors and emergency services when necessary

Intake Coordinator

Healthy Start Coalition Of Miami-dade
Miami , FL
03.2025 - 01.2026
  • Conducted telephonic intake interviews with pregnant women and parents of infants to assess psychosocial risk factors and service needs
  • Completed structured screenings to determine program eligibility and need for maternal–infant support services Identified risk indicators (e.g., mental health concerns, environmental stressors) and coordinated appropriate referrals
  • Provided supportive communication while gathering sensitive health and social information
  • Maintained HIPAA compliance, confidentiality, and accurate clinical documentation

Education

Bachelor of Arts - PSYCHOLOGY

FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL
12-2024

Associate of Arts - General Studies

VALENCIA COLLEGE
Orlando, FL
05.2022

Leadership & Services

Vice President, Sigma Gamma Rho Sorority- May 2024-December 2024

  • Coordinated community outreach, wellness programs, and member mentorship initiatives
  • Promoted leadership development and peer support within the chapter
  • Collaborated with executive board to plan and implement organizational goals

Historian, Haitian Student Union January 2023- December2024

  • Documented organizational events and maintained archival records
  • Supported cultural programming and initiatives promoting community cohesion
  • Applied culturally responsive communication when engaging with diverse populations

Volunteer / Member, National Council of Negro Women- April 2023-December 2024

  • Assisted with programs addressing education, health, and social support for underserved communities
  • Supported outreach events promoting empowerment and resilience

Additional Work

Administrative Assistant WestCare, FL 2024–2025

  • Maintain accurate records through organized data entry and database management.
  • Manage confidential files in compliance with privacy regulations.
  • Developed strong organizational skills and attention to detail

Substitute Teacher, Miami-Dade County, FL 2023–2024

  • Managed classroom behavior and ensured compliance with lesson plans.
  • Communicated with school staff to address issues and support daily operations.
  • Created structured, positive learning environments for diverse classrooms.

Online Tutor, Kelly Services — 2023–2023

  • Delivered interactive virtual tutoring sessions to improve student comprehension and engagement.
  • Adjusted lesson plans based on performance data to meet individual learning needs.
  • Guided students in developing effective study strategies.

Certification

  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification

Timeline

Crisis Line Volunteer

Crisis Text Line
02.2026 - Current

Intake Coordinator

Healthy Start Coalition Of Miami-dade
03.2025 - 01.2026

Bachelor of Arts - PSYCHOLOGY

FLORIDA INTERNATIONAL UNIVERSITY

Associate of Arts - General Studies

VALENCIA COLLEGE
Johnnica Talerand