Johnnica Talerand
Kissimmee
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Crisis Text Line
02.2026 - Current
- Provided real-time crisis intervention via text to individuals experiencing emotional distress and suicidal ideation
- Used active listening, empathy, and de-escalation techniques to reduce acute distress
- Conducted safety and suicide risk assessments following established protocols
- Helped individuals identify coping strategies, protective factors, and support resources
- Maintained confidentiality, ethical standards, and accurate documentation
- Escalated high-risk situations to supervisors and emergency services when necessary
Intake Coordinator
Healthy Start Coalition Of Miami-dade
Miami , FL
03.2025 - 01.2026
- Conducted telephonic intake interviews with pregnant women and parents of infants to assess psychosocial risk factors and service needs
- Completed structured screenings to determine program eligibility and need for maternal–infant support services Identified risk indicators (e.g., mental health concerns, environmental stressors) and coordinated appropriate referrals
- Provided supportive communication while gathering sensitive health and social information
- Maintained HIPAA compliance, confidentiality, and accurate clinical documentation
Education
Bachelor of Arts - PSYCHOLOGY
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL12-2024
Associate of Arts - General Studies
VALENCIA COLLEGE
Orlando, FL05.2022
Leadership & Services
Vice President, Sigma Gamma Rho Sorority- May 2024-December 2024
- Coordinated community outreach, wellness programs, and member mentorship initiatives
- Promoted leadership development and peer support within the chapter
- Collaborated with executive board to plan and implement organizational goals
Historian, Haitian Student Union January 2023- December2024
- Documented organizational events and maintained archival records
- Supported cultural programming and initiatives promoting community cohesion
- Applied culturally responsive communication when engaging with diverse populations
Volunteer / Member, National Council of Negro Women- April 2023-December 2024
- Assisted with programs addressing education, health, and social support for underserved communities
- Supported outreach events promoting empowerment and resilience
Additional Work
Administrative Assistant WestCare, FL 2024–2025
- Maintain accurate records through organized data entry and database management.
- Manage confidential files in compliance with privacy regulations.
- Developed strong organizational skills and attention to detail
Substitute Teacher, Miami-Dade County, FL 2023–2024
- Managed classroom behavior and ensured compliance with lesson plans.
- Communicated with school staff to address issues and support daily operations.
- Created structured, positive learning environments for diverse classrooms.
Online Tutor, Kelly Services — 2023–2023
- Delivered interactive virtual tutoring sessions to improve student comprehension and engagement.
- Adjusted lesson plans based on performance data to meet individual learning needs.
- Guided students in developing effective study strategies.
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Crisis Line Volunteer
Crisis Text Line
02.2026 - Current
Intake Coordinator
Healthy Start Coalition Of Miami-dade
03.2025 - 01.2026
Bachelor of Arts - PSYCHOLOGY
FLORIDA INTERNATIONAL UNIVERSITY
Associate of Arts - General Studies
VALENCIA COLLEGE