Johnnie Abreu
Tamarac,Florida
Summary
Results-driven Operations Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Outbound, Inbound/Receiving, and Dispatch/Sortation processes.
Overview
9
9
years of professional experience
Work History
Area Manager, Operations
Amazon
03.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
Outbound Flow Lead
Amazon
11.2021 - 03.2022
- Support Operations Managers in a flow management environment with oversight of Outbound process, operations, customer orders, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
AFE Process Assistant/ Back up Flow PA
Amazon
04.2020 - 11.2021
- Supervised packing process of the AFE process path.
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Process Guide/Ambassador/Outbound Problem Solver
Amazon
10.2019 - 04.2020
- Provided Support to Area Managers and assisted in daily operations of a department.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer orders and warehouse inventory in a timely and efficient manner.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Dispatcher/Driver
CNC Logistics
07.2018 - 09.2019
- Making sure Amazon prime packages were delivered in a timely manner
- Assigned routes to drivers, and managed the fleet of vehicles
- Handle customer complaints and provide the best experience to the customer.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Handler/Shipping/Receiving
Siemens
11.2017 - 05.2018
- Made sure orders in the warehouse were picked in a safe, timely, and accurate manner for shipping
- Assist shipping in packing boxes and pallets for domestic and international orders when orders are backed up
- Assist receiving in unloading trailers and making sure the central warehouse is restocked
- Assist the stock room in making sure the assembly lines stay stocked.
Combat Medic (68W)
US Army
03.2014 - 08.2017
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Education
Associate of Science - Health Sciences
Kaplan University
Davenport, IA05.2015
Skills
- Charge Calculation
- Pattern Recognition
- Routing Determination
- Data Documentation
- Organization and Prioritization
- Clear Communication
Languages
Spanish
English
Timeline
Area Manager, Operations
Amazon
03.2022 - Current
Outbound Flow Lead
Amazon
11.2021 - 03.2022
AFE Process Assistant/ Back up Flow PA
Amazon
04.2020 - 11.2021
Process Guide/Ambassador/Outbound Problem Solver
Amazon
10.2019 - 04.2020
Dispatcher/Driver
CNC Logistics
07.2018 - 09.2019
Handler/Shipping/Receiving
Siemens
11.2017 - 05.2018
Combat Medic (68W)
US Army
03.2014 - 08.2017
Associate of Science - Health Sciences
Kaplan University