Summary
Overview
Work History
Education
Skills
Certification
Research Analisis
Timeline
Hi, I’m

Johnnie Ellison

Dallas,TX
Johnnie Ellison

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products

Overview

14
years of professional experience
1
Certification

Work History

Wells Fargo Auto
Irving, TX

Account Resolution Associate Manager
07.2019 - Current

Job overview

  • Reviewed sales and gross profit report to assess company efficiency.
  • Oversaw training and onboarding process for all newly hired employees within Customer Assistance Team.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducts performance reviews for team members
    Mentored team members to enhance professional development and accountability in workplace.
  • Remedied issues and conflicts among workers using negotiation and active listening

Isxperia

Sales Independent Promoter
01.2019 - 02.2023

Job overview

  • Identified product features to promote in ad campaign.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Provided CBD product samples, coupons, informational brochures and incentives to persuade people to buy products.
  • Meeting with supervisors and managers to understand sales goals and marketing strategies
  • Promoted business through social media- Made internet flyers, helped with promotion of events and concerts through Instagram and Facebook.
  • Analyzed error trends to identify policy gaps and solutions for improving quality metrics
  • Educated content creators on best practices to better engage with the platform to communicate with followers and potential sponsors
  • Coordinated and brainstormed with purchasing department on sales strategies
  • Posting about the products and videos on social media platforms





Wells Fargo Auto

Sr. Account Resolution Specialist 4, (Compliance)
10.2016 - 07.2019

Job overview

  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.
  • Familiar with the TCPA Rules and Guidelines
  • Negotiate, influence, and collaborate to build successful relationships
  • Assisted in implementing procedures and policies to facilitate timely payments.

Financial Corporation Of America

Medical Debt Collector
01.2012 - 10.2016

Job overview

  • Analyzed customer financial records to determine appropriate payment plan.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Assisted in reconciling deposit and patient collections.
  • Follow up with Attorneys on monthly basis, to check case status
  • Obtain insurance information from customers to submit claims
  • Filing legal binding documents
  • Submit appeal letters to insurance companies for reconsideration of payments
  • Navigate through hospital facilities notes
  • Familiar with FDCPA and HIPAA and other collections laws and regulations

Aditya Birla Minacs

Alternative Dispute Resolution
06.2009 - 01.2013

Job overview

  • Prepared written opinions or decisions regarding cases.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Daily interaction with General Motors dealerships in lieu of the customers
  • Review claims from a Lemon Law or breach of warranty
  • Review and apply or Lemon Law to the case for/against General Motors
  • Prepare a business case for settlement offers that are legally binding to General Motors outlining manufacturing obligation / liability
  • Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.

Education

Virginia College - Austin, TX
Austin, TX

Associate of Science from Business Minor

Skills

  • Contact Management Systems
  • Floor Supervision Negotiation and Conflict Resolution
  • Results Analysis
  • Public Speaking
  • Escalation Management
  • SAP Customs Management Experience with using computer and Microsoft Office, Word, Excel, and powerpoint and outlook
  • Business Development
  • Strategic Risk Management

Certification

  • Typing Certification, Ratatype - Typing in English with speed of 45 wpm, and accuracy of 96%
  • Google Data Analytics, Training - 04/09/2023- present

Research Analisis

 Research and fact-checking skills to provide insights and advice for companies or clients who are buying, investing, or selling products or services in different markets and industries, and also providing knowledge of economic principles and consumer behavior to make predictions based on past and present data.

Timeline

Account Resolution Associate Manager

Wells Fargo Auto
07.2019 - Current

Sales Independent Promoter

Isxperia
01.2019 - 02.2023

Sr. Account Resolution Specialist 4, (Compliance)

Wells Fargo Auto
10.2016 - 07.2019

Medical Debt Collector

Financial Corporation Of America
01.2012 - 10.2016

Alternative Dispute Resolution

Aditya Birla Minacs
06.2009 - 01.2013

Virginia College - Austin, TX

Associate of Science from Business Minor

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Johnnie Ellison