Johnnie Jesseph
Woodville
Summary
Dynamic manager with a proven track record at Silsbee Fortune LLC, excelling in team leadership and conflict resolution. Enhanced productivity through innovative training programs and streamlined operations, achieving significant cost reductions. Adept at fostering collaboration and delivering exceptional customer service, driving overall business success.
Overview
9
9
years of professional experience
Work History
Manager
Silsbee Fortune LLC
01.2023 - Current
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented training programs to elevate staff performance and knowledge.
- Oversaw daily workflows, ensuring compliance with company policies and standards.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Sunshine Corner
01.2021 - 12.2023
- Oversaw daily operations to ensure efficiency and effectiveness across all departments.
- Developed and implemented process improvements, enhancing workflow and productivity.
- Mentored team members to foster professional growth and improve performance standards.
- Analyzed operational data to identify trends and areas for improvement in service delivery.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Led team in daily store operations, ensuring optimal staffing and productivity levels.
- Strengthened vendor relationships resulting in better pricing negotiations, improved product availability, and enhanced delivery timelines.
- Managed payroll processing for multiple client accounts, ensuring accuracy and compliance with regulations.
- Collaborated with Human Resources to ensure compliance with federal, state, and local tax laws and regulations in payroll processing.
- Managed employee timekeeping records to ensure accurate payroll processing.
- Streamlined clock-in/clock-out procedures, enhancing efficiency for staff attendance tracking.
- Coordinated with department leads to resolve discrepancies in time entries and attendance reports.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed payrolls on regular basis for more than [15] employees
Training Manager
Petroleum Wholesale
08.2017 - 06.2022
- Collaborated with department heads to align training initiatives with organizational goals.
- Streamlined training processes, reducing preparation time while maintaining quality standards.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Barbers Hill
Mont Belvieu, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Conflict resolution
- Vendor management
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Problem resolution
Timeline
Manager
Silsbee Fortune LLC
01.2023 - Current
Manager
Sunshine Corner
01.2021 - 12.2023
Training Manager
Petroleum Wholesale
08.2017 - 06.2022
High School Diploma -
Barbers Hill