Johnnie McGaughy
Chicago ,IL
Summary
Experienced customer-focused professional with 5+ years of expertise in resolving complex issues and driving customer satisfaction. Demonstrated skills in active listening, empathy, and clear communication to efficiently meet customer needs. Committed to delivering exceptional service and building strong relationships for optimal customer experiences.
Overview
10
10
years of professional experience
Work History
Caregiver
Comfort Keepers
11.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Receptionist
Legacy ER & Urgent Care
05.2024 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Barista
Starbucks
10.2021 - 03.2024
- Received and processed customer's payments
- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Took customer orders and conveyed them to other employees for preparation
- Cleaned or sanitized work areas, utensils, or equipment
- Provided customers with product details, such as coffee blend or preparation descriptions.
Medical Receptionist
Trinity Health IHA
04.2018 - 10.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Obtained necessary patient registration information verified patient insurance eligibility, prepared charts for visits.
- Scheduled and confirmed appointments based on office protocols
- Oversee daily payments and charge posting balances were completed and correct
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Barista
Starbucks
08.2015 - 04.2018
- Received and processed customer's payments
- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Took customer orders and conveyed them to other employees for preparation
- Cleaned or sanitized work areas, utensils, or equipment
- Provided customers with product details, such as coffee blend or preparation descriptions.
Education
Associate of Applied Science -
Washtenaw Community College
Ann Arbor, MI05.2017
High School Diploma -
Ypsilanti New Tech
Ypsilanti, MI06.2015
Skills
- Problem Solving
- Multitasking
- Team Work
- Customer Service
- Strong Work Ethic
- Time management
Timeline
Caregiver
Comfort Keepers
11.2024 - Current
Medical Receptionist
Legacy ER & Urgent Care
05.2024 - 10.2024
Barista
Starbucks
10.2021 - 03.2024
Medical Receptionist
Trinity Health IHA
04.2018 - 10.2021
Barista
Starbucks
08.2015 - 04.2018
Associate of Applied Science -
Washtenaw Community College
High School Diploma -
Ypsilanti New Tech
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