JOHNNIE SMITH
Statesville,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Service Manager & Service Advisor
Discount Cars
Hickory, NC
05.2022 - 09.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
General Manager & Service Advisor
Mavis Tires and Brakes
Wilkesboro, NC
07.2020 - 05.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
3rd Shift Production Supervisor
Highland Composites
Statesville, NC
04.2018 - 05.2020
- Ensured all safety and sanitation regulations were met throughout the shift.
- Developed and implemented production schedules to ensure efficient workflow and maximize productivity.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Set up and operate machine tools to produce precision parts and instruments.
- Troubleshoot malfunctions in equipment or processes.
Automotive Technician & Service Advisor
Ray's Auto Sales & Service
Rock Hill, SC
02.2017 - 03.2018
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Automotive Technician
Mills Auto Group
Pineville, NC
09.2016 - 02.2017
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Attended technical training courses when available to increase knowledge base.
Used Car Technician & Service Dispatch
Keith Hawthorne Ford
Belmont, NC
06.2015 - 09.2016
- Inspected vehicles for mechanical defects and safety issues.
- Repaired worn or damaged parts by replacing them with new components.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
- Provided estimates of repair costs to customers and discussed options with them.
Automotive Technician
Complete Car Care Pros
Rock Hill, SC
04.2009 - 05.2015
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Education
High School Diploma -
Jefferson High School
Phoenix, AZ07-2008
Skills
- Workflow optimization
- Employee leadership
- Line maintenance
- Cost estimation
- Customer service
- Breakdown troubleshooting
- Equipment monitoring
- Power and hand tools
- State and local regulations
- Quality Control
- Technical proficiency
- OSHA workplace safety
- Lift equipment operation
Timeline
Service Manager & Service Advisor
Discount Cars
05.2022 - 09.2024
General Manager & Service Advisor
Mavis Tires and Brakes
07.2020 - 05.2022
3rd Shift Production Supervisor
Highland Composites
04.2018 - 05.2020
Automotive Technician & Service Advisor
Ray's Auto Sales & Service
02.2017 - 03.2018
Automotive Technician
Mills Auto Group
09.2016 - 02.2017
Used Car Technician & Service Dispatch
Keith Hawthorne Ford
06.2015 - 09.2016
Automotive Technician
Complete Car Care Pros
04.2009 - 05.2015
High School Diploma -
Jefferson High School