Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

JOHNNIE R. GONZALES

Lakewood,US

Summary

Detail-oriented and versatile administrative professional with a strong background in customer service, operations support, and quality assurance. Holds an Associate of Applied Science in Business Administration, with an emphasis in Management. Proficient in MS Office and a variety of business software, with proven strengths in conflict mediation, client relationship management, and verbal/written communication. Demonstrated ability to multitask, solve problems under pressure, and maintain compliance with organizational standards. Experienced across diverse industries, including financial services, construction, and retail. Known for reliability, decision-making, and fostering efficient team collaboration in fast-paced environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Crew Lead

Center for Employment Opportunities
Denver, CO
04.2025 - Current
  • Responsible for completing daily CDOT work orders.
  • Working well in a controlled team environment to optimize traffic flow.
  • Responsible for general road maintenance and landscaping.
  • Coordinated encampment clean up and litter abatement.

Cashier/Sales Associate

Burlington Coat Factory
Lakewood, CO
09.2024 - Current
  • Maintained positive customer relations.
  • Ensured exceptional service under pressure.
  • Delivered exceptional customer service in a fast-paced retail environment.
  • Improved team efficiency.
  • Ensured accurate cash handling.

Loss Mitigation Representative

Computershare
Denver, Colorado
11.2020 - 05.2024
  • Conducted borrower outreach campaigns.
  • Streamlined collaboration with underwriting departments.
  • Minimized escalations through proactive borrower engagement.
  • Collected necessary documentation.
  • Mitigated losses using FiServ.

Assembler I

Terumo Blood and Cell Technologies
Lakewood, CO
06.2015 - 03.2020
  • Supported quality manufacturing initiatives.
  • Consistently met tight assembly deadlines.
  • Utilized time management skills.

Mortgage Support Specialist

Specialized Loan Servicing, LLC.
Highlands Ranch, CO
05.2006 - 02.2014
  • Ensured compliance with federal regulations.
  • Maintained escrow accounts for clients.
  • Served as point of contact for escalated payment issues.
  • Provided excellent customer service.

Correspondence Manager

TrueLogic Financial Corporation
Greenwood Village, CO
03.2003 - 04.2006
  • Supervised the drafting of executive-level correspondences.
  • Resolved complex client inquiries and complaints.
  • Managed a team of 7 people.
  • Worked bankruptcies, cease and desist letters, fax que, correspondence from debtors, etc.

Teller 1

FirstBank
Lakewood, CO
03.2000 - 02.2003
  • Processed customer deposits, withdrawals, and loan payments.
  • Increased trust among clients.
  • Assisted in achieving a personalized banking experience.

Education

Associate of Applied Science - Business Administration, Emphasis in Management

Red Rocks Community College
Lakewood, CO
01.2020

High School - General Studies

Green Mountain High School
Lakewood, CO
01.1994

Skills

  • Quality Assurance Compliance
  • Conflict mediation
  • Client Relationship Management
  • Verbal and Written Communication
  • Problem-solving
  • Decision-making under pressure
  • Collaborative team-building
  • Customer Satisfaction Enhancement
  • Strategic goal setting
  • Time management
  • Accurate documentation
  • Collections

Certification

  • Certified Customer Service Specialist (CCSP)
  • Certificate in Business Fundamentals
  • Certificate in Accounting

Accomplishments

  • Recipient of the Kurt Garret Award for excellence in performance and dedication. 1994

Timeline

Crew Lead

Center for Employment Opportunities
04.2025 - Current

Cashier/Sales Associate

Burlington Coat Factory
09.2024 - Current

Loss Mitigation Representative

Computershare
11.2020 - 05.2024

Assembler I

Terumo Blood and Cell Technologies
06.2015 - 03.2020

Mortgage Support Specialist

Specialized Loan Servicing, LLC.
05.2006 - 02.2014

Correspondence Manager

TrueLogic Financial Corporation
03.2003 - 04.2006

Teller 1

FirstBank
03.2000 - 02.2003

Associate of Applied Science - Business Administration, Emphasis in Management

Red Rocks Community College

High School - General Studies

Green Mountain High School

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