Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Relocation
Languages
Interests
Work Availability
Timeline
Generic

Johnny Binion

University Place,WA

Summary

Experienced Customer Service professional with expertise in service delivery and strong multitasking capabilities. Seeking a career where skills can propel the company towards a positive future while acquiring new skills. Committed to fostering professional relationships to drive profitability and achieve business objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Delivery Driver

FEDERAL EXPRESS CORPORATION
03.2022 - Current
  • I have a 2 year DOT medical card and passed a DOT physical and drug screen
  • Delivered packages and goods to customers in a timely and efficient manner
  • Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
  • Ensured the safe handling and transportation of fragile or perishable items
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
  • Collaborated with dispatchers to coordinate daily delivery schedules
  • Provided excellent customer service by addressing inquiries and concerns promptly and professionally
  • Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
  • Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
  • Reported any vehicle maintenance or repair needs promptly to the appropriate department
  • Maintained cleanliness and organization of company vehicles at all times
  • Followed established safety protocols for loading/unloading packages or goods from the vehicle
  • Utilized GPS navigation systems or maps to determine optimal routes for deliveries
  • Maintained a clean driving record throughout employment tenure
  • Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
  • Assisted in warehouse operations during downtime periods as needed
  • Cultivated positive relationships with regular customers through friendly interactions

Machine Operator

CertainTeed Gypsum
04.2019 - 03.2022
  • My position at the company involves running a very complex machine. It takes training and skill to run it.
  • I am a Dunnage Machine Operator. My responsibility is to produce dividers for the production line.
  • The use of the forklift is needed to pick up tiers of damaged board
  • Load the drywall onto a feeder table
  • Operate the Dunnage Control Panel to use the machine
  • Set up computer to preload sensors to tell the cutting machine when and where to drop for precise measurements
  • Setup glue machine to run glue over board and press them together to go through the saw
  • A lift table picks up a pre-determined amount of board and drops them off to the palletizer
  • The load was picked up and dropped off at the production area.
  • Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
  • Followed blueprints, work orders, or other specifications to set up machines for production runs
  • Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
  • Maintained accurate records of production output, downtime, and quality control checks
  • Collaborated with team members to troubleshoot problems and optimize machine performance
  • Implemented safety protocols and followed all company policies to maintain a safe working environment
  • Assisted in the training of new machine operators on equipment operation procedures and safety guidelines

Delivery Driver/Courier

Amazon Flex
09.2018 - 04.2019
  • As a courier/driver for Amazon flex, I would set my phone notifications on to receive work/delivery for time frame I would like to work.
  • I would work 8am to 7pm. The job entails signing up through the app, go through background checks, get the approval from Amazon, and accept the work blocks.
  • I would use my personal car and phone to pick up packages, from an Amazon warehouse or Whole Foods, scan them, double check to make sure they are mine to deliver, and then wait for an Amazon warehouse employee to give me the signal to leave.
  • I always assembled my packages in order by zip-code to deliver them faster.
  • The apps gps sends you to the addresses in order.
  • After finding the address, I would scan the package, set the package on the doorstep, take a picture to show I delivered it, and move on to the next address.
  • Some addresses have special instructions like please don't knock on the door, so it's very important to read each delivery for any special instructions the customer leaves on their order.

Broadband Technician 1

Wave Broadband
05.2017 - 04.2019
  • Install video, internet, and telephone in customers premise.
  • Perform repair and maintenance on multiple services including video, data and voice.
  • Ensure and record correct RF levels and signal quality within required specifications on active outlets.
  • Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.
  • Operate Company vehicle in a safe and responsible manner.
  • Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
  • Adhere to industry specific, local, state and federal regulations, as applicable.
  • Thoroughly understand and follow company policy.
  • Perform other duties as requested by supervisor.
  • Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds).
  • Ability to climb poles using climbing belt as needed.
  • Ability to differentiate between different sizes and colors of wires.
  • Ability to work while standing 50 - 70% of the time.
  • Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, and fully loaded tool belts.
  • Ability to work with small components and wires to make cable connections.
  • Work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in all kinds of weather and at all times of the day or night.

Telecommunications Technician

Multi Cable. Inc.
04.2015 - 05.2017
  • Outstanding listening skills to comprehend and calm frustrated customers.
  • A good amount of self-reliance and innovative thinking.
  • The physical stamina to scale 20 foot ladders/poles.
  • Ability to lift and carry up to 100 pounds.
  • Desire to work outside in diverse locations and weather extremes.
  • Basic knowledge of electronics, computers, software and network connectivity.
  • Valid Driver's License and ability to work flexible hours.
  • Experience in the cable/direct access TV industry and formal electronics training.
  • These are all traits that I have experience in.
  • Working both inside and out, I would travel to customers homes to inspect equipment, discuss their concerns, independently diagnose service issues, and construct innovative solutions.
  • I also handled installations and disconnects, configure systems to standard, educate users about company products/equipment, and juggle scheduling demands.
  • Report to supervisor with detailed reports if anything is out of the ordinary.

Machine Operator

Press Forge
07.2014 - 06.2015
  • Company Overview: Press Forge processes a complete range of titanium, nickel and cobalt base alloys, as well as stainless, alloy and PH grade steels for commercial and military aerospace, oil field, nuclear, and industrial markets.
  • I assist the machine operator by using a forklift to take the completed product from the press, label it with a hammer, compare the label with the shop order, then move it to the 'hot bed' to cool off.
  • The product comes out of a 2000 degree furnace.
  • Press Forge processes a complete range of titanium, nickel and cobalt base alloys, as well as stainless, alloy and PH grade steels for commercial and military aerospace, oil field, nuclear, and industrial markets.

Operator Trainee

Los Angeles County Metropolitan Transportation
02.2013 - 04.2013
  • I was in an intense 4 week course of classroom and field training for Metro and California DMV.
  • I passed all required exams in classroom, road and highway test as well as American with Disabilities Act customer service.
  • On-Time passenger pick-up and delivery.
  • Proper documentation of activities.
  • Conducting pre- and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment.
  • Successfully performing scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame.
  • Ensure safe and clean vehicle condition at the start and end of each shift.
  • Communicating effectively with dispatch or central office personnel via two way radio.
  • Adjusting to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.
  • Providing excellent customer service including assistance in boarding and deboarding, supplying information, and responding appropriately in the event of emergency.
  • Document thoroughly the course of the day including odometer readings, times, and passenger information.
  • Team player and helpful to staff, management, and peers.
  • Employing all techniques of defensive driving to minimize the risk.
  • Maintaining a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

Machine Operator Technician

Hostess Brands
09.2005 - 11.2012
  • Packaging Machine Operator/ Packer/Manufacturing: Starts machinery and observes operation to detect malfunctions.
  • Prepares cartons for product by manually assembling, forming, taping and labeling boxes.
  • Feeds product to conveyors, hoppers and unloads packaged product.
  • Ensures that product being manufactured meets quality control standards.
  • Performs visual inspections of products.
  • Kept work area clean and sanitary.
  • Inspects filled containers to ensure that product is packaged according to customer specifications.
  • Constantly move and/or lift up to 100 lbs.
  • Can operate a sit down forklift/pallet-jack.
  • Did visual product checks every 30 minutes to ensure quality product.
  • Was in training for mixer position.
  • Worked on my days off to cover call in employees.
  • Worked in extremely warm temperatures. No complaints/not afraid to work hard.
  • Worked any shift, including graveyard.
  • Reliable transportation.
  • Valid Ca driver license.
  • Worked in sanitation dept to clean after hours.
  • Manually transports finished product to staging area for removal to the warehouse.
  • Responsible for area safety, maintaining general housekeeping duties and notifying supervision when safety concerns are encountered.

Home Office/Closet Assembler

Closet World
05.2003 - 07.2005
  • Responsible for inventory and supplies through the process of receiving, stocking, picking, packaging, and shipment of durable goods.
  • Maintains inventory by conducting monthly physical counts.
  • I assisted managers to implement company policies and goals.
  • Planned production goals and work schedules to ensure optimal efficiency.
  • I inspected finished products for adherence to quality control and customer specifications.
  • I created custom closets, home offices, garages and prestige offices.
  • Using a forklift to go into the warehouse to create custom orders.

Education

Trade School - Telecommunications

RWM Fiber Optics,Inc
Carson, CA
05.2014

Skills

  • Logistics and delivery expertise
  • Logistics management experience
  • Experienced in customer service during deliveries
  • Telecommunications systems knowledge
  • Precision machining
  • Pallet jack operation
  • Safe driving practices
  • Electrical expertise
  • Fundamental mathematics
  • iOS development
  • Low voltage systems
  • Exceptional customer service

Accomplishments

  • Received Safe Driver Award achievement award at Fed EX Express in May of 2023 and May of 2025

Certification

  • Washington State Driver's License, 11/01/22, 01/31/31

Relocation

  • Auburn, WA
  • Tacoma, WA
  • Lacey, WA

Languages

English
Full Professional

Interests

  • I enjoy cooking for friends and family gatherings

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver

FEDERAL EXPRESS CORPORATION
03.2022 - Current

Machine Operator

CertainTeed Gypsum
04.2019 - 03.2022

Delivery Driver/Courier

Amazon Flex
09.2018 - 04.2019

Broadband Technician 1

Wave Broadband
05.2017 - 04.2019

Telecommunications Technician

Multi Cable. Inc.
04.2015 - 05.2017

Machine Operator

Press Forge
07.2014 - 06.2015

Operator Trainee

Los Angeles County Metropolitan Transportation
02.2013 - 04.2013

Machine Operator Technician

Hostess Brands
09.2005 - 11.2012

Home Office/Closet Assembler

Closet World
05.2003 - 07.2005

Trade School - Telecommunications

RWM Fiber Optics,Inc

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