Johnny Carrillo
Henderson,NV
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
25
25
years of professional experience
Work History
Inside Sales Representative
Keystone Automotive
North Las Vegas, Nevada
06.2015 - Current
- Managed customer accounts to ensure satisfaction and address inquiries.
- Developed relationships with clients to promote product knowledge and sales opportunities.
- Collaborated with the marketing team to align sales strategies and campaigns.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Generated leads through cold calling potential clients.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Followed up on pending orders and inquiries in a timely manner.
Manager
Meineke Discount Mufflers and Brakes
Las Vegas, Nevada
01.2012 - 06.2015
- Led team meetings to align on project goals and timelines.
- Managed vendor relationships to ensure quality service delivery and compliance.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
Inside Sales Representative
Carlisle Tire & Wheel
Ontario, California
01.2009 - 01.2012
- Managed customer accounts to ensure satisfaction and address inquiries.
- Developed relationships with clients to promote product knowledge and sales opportunities.
- Assisted customers in selecting appropriate automotive parts for their needs.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Provided training to new sales representatives on company products and processes.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed records of customer interactions, orders and account status updates.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained detailed account records and contact logs to facilitate sales process.
- Contributed ideas for improving internal processes related to sales operations.
Inside Sales Representative
American Racing
Los Angeles, California
01.2006 - 01.2009
- Managed customer accounts to ensure satisfaction and address inquiries.
- Developed relationships with clients to promote product knowledge and sales opportunities.
- Provided training to new sales representatives on company products and processes.
- Followed up on pending orders and inquiries in a timely manner.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Inside Sales Representative
ampac tire
San Dimas, California
01.2001 - 01.2006
- Managed customer accounts to ensure satisfaction and address inquiries.
- Developed relationships with clients to promote product knowledge and sales opportunities.
- Collaborated with the marketing team to align sales strategies and campaigns.
- Conducted product demonstrations to showcase features and benefits effectively.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Education
High School Diploma -
Apollo High School
Simi Valley06-1991
Skills
- Customer account management
- Lead generation
- Sales strategy development
- Product knowledge
- Cold calling techniques
- Relationship management
Timeline
Inside Sales Representative
Keystone Automotive
06.2015 - Current
Manager
Meineke Discount Mufflers and Brakes
01.2012 - 06.2015
Inside Sales Representative
Carlisle Tire & Wheel
01.2009 - 01.2012
Inside Sales Representative
American Racing
01.2006 - 01.2009
Inside Sales Representative
ampac tire
01.2001 - 01.2006
High School Diploma -
Apollo High School
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