Rachel Eggold

Work History

Streicher's Police Equipment Inc.

Butler, WI

04.2023 - Current

Provided customers with product information, pricing and availability.
Researched customer needs and preferences to identify opportunities for new business.
Sizing of LEO and other first responders for uniform's, gear, ballistics and more.
Handling inventory management and internal cycle counts.
Solicited feedback from customers on product features and service levels.
Maintained detailed records of customer interactions, orders and account status updates.
Quoting and selling departments and individuals for armor, gear, and other law enforcement equipment.
Cross-sold additional products or services based on customer needs.
Followed up on pending orders and inquiries in a timely manner.
Assisted in resolving customer complaints in a prompt manner.

AutoZone

Milwaukee, WI

05.2020 - 05.2022

Monitored customer service standards and took appropriate action when necessary.
Maintained records of sales, returns, warranties and other transactions.
Reviewed commercial purchasing orders for accuracy and completeness.
Inspected parts received from vendors for quality assurance purposes.
Provided technical advice and assistance to customers regarding product selection.
Trained new employees in all aspects of the store's operations, policies and procedures.
Oversaw the daily activities of subordinate staff members including assigning tasks and monitoring progress.
Ensured a safe work environment by adhering to established safety guidelines and regulations.

Jimmy John's

Waukesha, WI

03.2018 - 05.2020

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Developed a system for tracking inventory and ordering supplies as needed.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Monitored employee attendance records, timekeeping, and payroll information.
Ensured compliance with safety regulations and company policies.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Completed inventory audits to identify losses and project demand.

Van Ru Credit Corporation

Milwaukee, WI

09.2014 - 01.2017

Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
Created detailed reports regarding collection activity, customer account balances, and other related data.
Maintained accurate records of all collections activities and progress.
Evaluated financial situations of debtors to determine the best resolution for both parties.
Analyzed trends in customer behavior in order to develop more effective collection strategies.
Attended continuing education courses related to debt collection laws, regulations, and practices.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Northwoods Software Development

Shorewood, WI

06.2013 - 07.2014

Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.