Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

JOHNNY CHAVEZ

Queen Creek,AZ

Summary

As an experienced IT Lead professional, I am committed to joining a forward-thinking company where I can contribute to and grow with a dynamic team. I thrive in collaborative, remote environments and am dedicated to continuous self-improvement and knowledge sharing. My philosophy centers on creating impactful solutions that benefit the greater good, and I value diversity as a catalyst for innovative learning. I am eager to align with a company that prioritizes commitment, integrity, and excellence in all endeavors. By leveraging my technical skills and proactive mindset, I aim to drive efficiency and innovation in all projects I undertake.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Lead Support Specialist

Smarter Swipe
05.2023 - Current
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created user accounts and assigned permissions.
  • Assisted in development of system security protocols.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.

Vehicle Technician

Tesla
05.2018 - 05.2023
  • Responsible for ensuring the safety and optimal performance of Tesla vehicles through software updates and thorough inspections.
  • Uploaded and maintained the latest software for Tesla vehicles.
  • Conducted comprehensive vehicle inspections to ensure safety and functionality.
  • Diagnosed and resolved technical issues with vehicle systems.
  • Utilized diagnostic tools and equipment to identify and fix issues.
  • Assisted in training new technicians on Tesla vehicle systems and protocols.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Police Officer

Phoenix Police Department
07.2015 - 05.2018
  • Answered emergency calls for help from citizens and business owners.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Apprehended offenders and conducted interviews and interrogations.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Conducted preliminary investigations at scenes of major crimes.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Monitored criminal activity in community to identify suspicious activity.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Skills

  • Network Setup and Maintenance
  • Troubleshooting Hardware and Software Issues
  • Technical Issue Resolution
  • Collaboration and Teamwork Driven
  • Remote Communication and Problem-Solving
  • Software Uploads and Maintenance
  • Professional Customer Service
  • Flexible and adaptable
  • Computer skills
  • Supervision and leadership
  • Verbal communication

Certification

  • Google IT Support Specialist Training - IT Support
  • Licensed Arizona Law Enforcement Post Certification- Peace Officer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Lead Support Specialist

Smarter Swipe
05.2023 - Current

Vehicle Technician

Tesla
05.2018 - 05.2023

Police Officer

Phoenix Police Department
07.2015 - 05.2018

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JOHNNY CHAVEZ