Johnny Colon
Killeen,TX
Summary
Detail-oriented Financial Economics graduate with experience in financial services and client support. Proficient in financial analysis, Microsoft Excel, and CRM systems, with a strong focus on compliance and operational efficiency. Demonstrated ability to manage multiple priorities, maintain accuracy, and adapt quickly to new systems and procedures.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Rockford University Student Life
Rockford, IL
2025.08 - 2026.05
- Served as a primary point of contact for residents, addressing concerns and resolving conflicts professionally.
- De-escalated sensitive situations while maintaining a positive resident experience.
- Maintained accurate records and documented incidents according to university policies.
- Communicated effectively with students, staff, and leadership to coordinate solutions.
- Balanced multiple priorities in a fast-paced environment while meeting deadlines.
Fulfillment Associate
Amazon
, CA & IL
2023.03 - 2026.04
- Worked in a high-volume environment while maintaining productivity and accuracy standards.
- Followed strict operational procedures and compliance guidelines.
- Verified information and completed detailed documentation to minimize errors.
- Collaborated with teams to resolve workflow issues and meet performance goals.
- Adapted quickly to changing priorities and technology-driven processes.
Financial Representative
NorthWestern Mutual
Rockford, IL
2025.05 - 2025.11
- Conducted client financial assessments to identify needs and recommend appropriate financial solutions.
- Built trust with clients through professional communication, active listening, and problem-solving.
- Managed sensitive financial information while maintaining regulatory compliance and confidentiality.
- Maintained accurate documentation and detailed client records using CRM systems.
- Handled multiple client interactions simultaneously in a deadline-driven environment.
- Explained complex financial concepts in a simple, customer-friendly manner.
- Developed strong negotiation, relationship management, and conflict-resolution skills.
Education
Bachelor of Science - Financial Economics, Minor Business Administration
Rockford University
Rockford, IL2026-05
Associates of Science - Business Administration
California Miramar University
La Puente, CA2024-05
Skills
- Conflict Resolution
- Customer Relationship Management (CRM)
- Negotiation Skills
- Consumer Communication
- Call Documentation
- Regulatory Compliance
- Process Improvement
- Active Listening
- Data Entry Accuracy
- Microsoft Excel
Timeline
Resident Assistant
Rockford University Student Life
2025.08 - 2026.05
Financial Representative
NorthWestern Mutual
2025.05 - 2025.11
Fulfillment Associate
Amazon
2023.03 - 2026.04
Bachelor of Science - Financial Economics, Minor Business Administration
Rockford University
Associates of Science - Business Administration
California Miramar University