Johnny Corona
East Providence,RI
Summary
Dynamic leader with a proven track record at N.E.S.T.C, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in training and mentoring, with a focus on achieving goals and fostering employee motivation. Demonstrated ability to improve operational efficiency and build strong relationships with local law enforcement as a Protection Officer. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
Work History
Supervisor/Inspector
N.E.S.T.C
09.2018 - 05.2020
- Oversaw daily operations of departments, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Retail Customer Service Associate
25 BELOWZERO INC
03.2008 - 08.2017
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
- Attended to customer complaints and processed product return or replacement requests.
Private Investigator
Gonzalaz Investigation
07.2002 - 04.2008
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
Protection Officer
Allied Protection Services
10.2000 - 02.2008
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
Education
Associate of Science - Criminalistics And Criminal Science
Johnson & Wales University - North Miami
Miami, FL11.2003
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- high volume calls screening
- Word /excel
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Inspector
N.E.S.T.C
09.2018 - 05.2020
Retail Customer Service Associate
25 BELOWZERO INC
03.2008 - 08.2017
Private Investigator
Gonzalaz Investigation
07.2002 - 04.2008
Protection Officer
Allied Protection Services
10.2000 - 02.2008
Associate of Science - Criminalistics And Criminal Science
Johnson & Wales University - North Miami