JOHNNY CRISWELL
Cars & Pick Ups
Katy,TX
15
years of professional experience
Accomplished Automotive Sales and Operations Manager with 15+ years of leadership experience driving dealership growth, maximizing profitability, and developing high-performing sales teams. Expertise includes dealership operations, F&I, inventory management, recruiting, coaching, customer retention, and strategic sales planning. Consistently recognized for increasing sales volume, improving operational efficiency, and delivering exceptional customer experiences.
Work History
Manager
7 Months- Direct daily dealership operations while leading sales and management teams.
- Recruit, train, coach, and mentor sales professionals to exceed performance goals.
- Oversee inventory, merchandising, pricing strategies, and deal structuring.
- Partner with finance to maximize approvals and dealership profitability.
- Ensure exceptional customer satisfaction while resolving escalated concerns.
- Led team training initiatives to improve service delivery and staff productivity in high-traffic environments.
- Analyzed market trends to inform product offerings and pricing strategies, enhancing competitiveness in the automotive sector.
Sales Manager
1 Year 9 Months- Led daily sales operations and coached sales consultants.
- Increased monthly vehicle sales and improved team accountability.
- Worked closely with F&I to maximize front and back-end gross profit.
- Implemented performance tracking and customer follow-up processes.
Finance Manager
11 Months- Managed lender relationships and vehicle financing.
- Structured complex finance deals and maintained strong approval rates.
- Consistently averaged over $3,000 finance gross per retail unit.
- Ensured compliance with all lending and dealership policies.
Sales Associate
3 Years 7 Months- Consistently ranked among top-performing sales consultants.
- Managed complete sales cycle from prospecting through delivery.
- Generated repeat business through relationship building and referrals.
- Maintained high CSI scores while averaging 15–17 vehicles monthly.
Sales Manager / General Manager
8 Years 6 Months- Managed dealership operations, staffing, budgets, and inventory.
- Hired and developed high-performing sales and management teams.
- Increased monthly vehicle sales and exceeded regional sales targets.
- Oversaw multimillion-dollar inventory and dealership profitability.
- Implemented operational improvements that boosted revenue and customer satisfaction.
Education
Bachelor of Arts - Business Administration
Skills
Directed customer interactions to facilitate informed automotive purchases.
Oversaw sales management processes to boost productivity.
Engaged in general management initiatives to optimize operations.
Led finance and insurance transaction processes to enhance customer experience.
Structured deals aimed at maximizing customer satisfaction.
Supervised inventory management to respond to customer demand.
Cultivated team leadership through mentoring initiatives.
Drove recruiting efforts to build a dynamic sales team.
Implemented CRM solutions to enhance customer relationship management.
Delivered exceptional customer service to foster long-term loyalty.
Drove business development initiatives to fuel growth.
Negotiated sales agreements to secure favorable terms.
Executed sales forecasting to predict market trends.
Managed operations using CDK software for improved dealership efficiency.
Leveraged Microsoft Office for precise documentation and reporting.
Timeline
Manager
Cars & Pick Ups
01.2026 - CurrentRead More
Finance Manager
Chrysler Dodge Jeep
01.2025 - 12.2025Read More
Sales Manager
AutoNation / AutoSavvy Southwest Houston
04.2024 - 01.2026Read More
Sales Associate
Bayway Cadillac / Jaguar Land Rover
02.2020 - 09.2023Read More
Sales Manager / General Manager
EchoPark, Volkswagen Cypress & DriveTime
05.2011 - 11.2019Read More
University of Phoenix
Bachelor of Arts from Business Administration
Read More