Johnny Davies
Woodstock,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Rays Restaurants. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Skilled in managing team performance and fostering a collaborative environment, ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Key Holder/ Lead Server
Rays Restaurants
Alpharetta, GA
03.2020 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Server
Original Pancake House
Alpharetta, GA
03.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bar Back
Dave & Buster's
Alpharetta, GA
02.2017 - 02.2018
Team Leader
Chick-fil-A
Stockbridge, GA
03.2014 - 03.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Commercial Pilot - Aviation
Suppiror Aviation
Kennesaw Georgia Bachelors In Business Management - Buisness
Reinhardt University
Waleska, GA04.2019
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
Timeline
Key Holder/ Lead Server
Rays Restaurants
03.2020 - Current
Server
Original Pancake House
03.2018 - 02.2020
Bar Back
Dave & Buster's
02.2017 - 02.2018
Team Leader
Chick-fil-A
03.2014 - 03.2016
Commercial Pilot - Aviation
Suppiror Aviation
Bachelors In Business Management - Buisness
Reinhardt University