Johnny Davis
Los Angeles,US
Summary
Recent college graduate aiming to better utilize collaborative and leadership skills developed through university and work while further enhancing them. High achiever with a penchant for perfection who strives to foster the finest qualities of all team members and put forward the best product.
Overview
8
8
years of professional experience
Work History
Orders Specialist
Flip Fit
El Segundo, CA
10.2023 - Current
- Generated reports and analyzed data for key deliverables across multiple departments
- Worked frequently with large quantities of data pertaining to orders
- Engaged regularly with proprietary software; involved updating records, vetting SKUs, pushing orders, and compiling brand-specific information
- Handled all B2B communications within the Order Fulfillment Department
- Handled escalations from Customer Experience: logistics-based track & tracing, troubleshooting stuck orders, pivoting workflows to address pain points between teams
- Assisted in the design process for optimizing workflow within department: created protocol for gathering data pertaining to orders and brands in bulk
- Wrote multiple Standard Operating Procedures (SOPs) relevant to company's proprietary software
- Designed pivot tables to organize data and delegate tasks within department, largely via Sheets
- Lightly worked with sourcing and mapping SKUs on platform
Kitchen Manager
Waikiki Hawaiian Grill
Hawthorne, US
08.2021 - 07.2023
- Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction with an emphasis on quality assurance
- Delegated tasks to team members to increase productivity
- Regularly trained back-of-house employees and advised the owner directly.
Head Line Cook
Top Grill
Riverside, US
04.2019 - 02.2020
- Was in charge of the grill as well as cleaning all of the equipment after each shift
- Assisted with catering event preparation, set-up, and service
- Prepared the food.
Intern
AAA Inglewood Insurance and Member Services
Inglewood, US
06.2017 - 09.2017
- Filing, copying, and distributing mail were among the clerical tasks I completed
- Assisted the supervisor in project monitoring.
Intern
Charnley Rian LLP
Los Angeles, US
06.2016 - 09.2016
- Kept inventory organized by checking stock to determine supply levels, expediting orders, and delivering materials to workstations
- Organized and classified files by content, purpose, and user criteria, as well as alphabetical and numerical order
- Followed strict security procedures to keep data confidential.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
05.2023
Skills
- Order Management
- Computer Proficiency (Sheets/Powerpoint/statistics)
- B2B Communications
- Data Entry Data Analysis
- Cross-Departmental Workflows
- Employee Training
- Updating Records
- Writing SOPs Creating Video Tutorials
References
References available upon request.
Timeline
Orders Specialist
Flip Fit
10.2023 - Current
Kitchen Manager
Waikiki Hawaiian Grill
08.2021 - 07.2023
Head Line Cook
Top Grill
04.2019 - 02.2020
Intern
AAA Inglewood Insurance and Member Services
06.2017 - 09.2017
Intern
Charnley Rian LLP
06.2016 - 09.2016
Bachelor of Arts - Psychology
California State University, Dominguez Hills
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