Johnny Diaz

• Performed maintenance and service tasks for customers in assigned
• Territory, refurbishing standard and special purpose equipment and systems components and ensuring positive customer experience by providing timely service calls/repair.
• • Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in assigned territory
• • Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.
• • Responsible for diagnosing and troubleshooting data/equipment and taking necessary corrective action to collect and retrieve accurate audience data in
• • Responsible for ensuring collection and transmission equipment is installed and configured in Nielsen Panels to transmit necessary audience data.
• • Responsible for educating and coaching Panel members on operation, security procedures, and expected participation responsibilities to protect integrity of Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• • Responsible for using negotiation skills to gain and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.

• As Account Consultant, was responsible for voice, data and video sales. consultative inbound sales position within Business Class commercial sales team. 2011 Achiever’s Cup winner, Top 15% in sales Nationwide
• • Primary responsibility is new customer acquisition within small and mid- sized business market
• • Winner of monthly revenue quota in data, phone and video sales, winner of yearly sales contest within Time Warner Cable Business Class labeled as “Achievers Cup” for the top 15% in sales nationwide
• • Develop customer centric solutions and delivers sales proposals on product benefits and marketplace differentiators

As a tech support representative for Time Warner Cable Business Class, I provide prompt and courteous assistance to business clients experiencing technical issues with their cable and internet services. I diagnose and troubleshoot problems with hardware, software, and connectivity, guiding customers through solutions and configurations while maintaining detailed records of interactions and issues. I also assist with service installations, monitor system performance, and collaborate with other teams to resolve complex problems. Adhering to company policies and security protocols while staying current with industry trends is crucial to delivering effective support and enhancing customer satisfaction.

Responsible for promoting new records to radio stations in NC, SC, and VA, coordinating events and promotions with stations, recording artist, concert promoters and associated personnel

• Created and implemented sales promotion ideas for new record releases
• Responsible for record promotions to 40 radio stations
• Collected, analyzed and employed nationwide record sales data as a sales tool and to determine which records to promote and in what areas
• Scheduled and coordinated in person and telephone interviews between recording artist and radio station on air personalities
• Scheduled and coordinated live performances for recording artists.

Responsible for programming both radio stations, scheduling of music format and hiring, training, scheduling, and supervising personnel. All aspects of promoting the radio stations and the clients who advertised on the station.§ Broadcast four hour radio show
- Broadcast live on-site promotions for various clients
- Produced recorded radio commercials
- Coordinated ad campaigns and promotions for a local and national client base § Scheduling of all programming
- Handle all promotions