Johnny Fields
Summary
Resourceful individual with diverse experience in security, customer service, and food preparation. I have exceptional verbal and written communication skills, ready to leverage expertise in enhancing safety and service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Supreme Security
Miami, FL
04.2026 - 05.2026
- Implemented access control measures to regulate entry of authorized personnel.
- Reported incidents and maintained accurate logs for incident documentation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Cook & Cashier
Raising Cane's Restaurants
Miramar, FL
10.2025 - 01.2026
- Prepared high-quality chicken dishes following standardized recipes and safety procedures.
- Maintained cleanliness and organization of kitchen stations to ensure efficient workflow.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and electronic payments accurately to ensure transaction integrity.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels at the register to support stock management efforts.
Cook and Cashier
Burger King
Davie, FL
01.2025 - 03.2025
- Prepared and cooked menu items according to Burger King standards.
- Maintained cleanliness of kitchen equipment and workspaces to ensure safety compliance.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to deliver high-quality customer service during peak hours.
Call Center Representative
Alorica
Miami, FL
08.2024 - 11.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Managed high call volume, ensuring timely responses and maintaining customer satisfaction.
- Documented customer interactions in CRM system for future reference and follow-up actions.
- Collaborated with team members to resolve complex issues and enhance service quality.
- Utilized conflict resolution skills to address customer complaints effectively and professionally.
- Maintained detailed knowledge of products and services to support customer needs efficiently.
Education
High School Diploma -
Miami International Academy
Miami, FL06.2026
Skills
- Report writing
- Incident reporting
- Security guard license
- Customer service
- Cash handling
- Data entry
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Logging call information
Certification
- Certified food handler, rooties bar & grill - [10/05/2028]
Timeline
Security Officer
Supreme Security
04.2026 - 05.2026
Cook & Cashier
Raising Cane's Restaurants
10.2025 - 01.2026
Cook and Cashier
Burger King
01.2025 - 03.2025
Call Center Representative
Alorica
08.2024 - 11.2024
High School Diploma -
Miami International Academy