Johnny Garcia

Managed 40 plus drivers on day to day basis, ensuring reliability through punctuality. Planned drivers day to day logistics while adhering to safety policies, DOT regulations, company expectations, and customer satisfaction. Fostered and cultivated rapport with drivers and staff members in order to develop strong team coordination. Successfully onboarded and trained all new hire driver's at Phoenix terminal.

Conducted new hire training on multiple Amazon routes throughout Arizona. Evaluated new hires in order to identify needs, while recommending preferred work methods and safety protocols. Submitted evaluations directly to company management.

Transported freight via dry van between Phoenix, Az, Riverside, Ca, Ontario, Ca and Tolleson, Az on weekly cycle. Maintained professionalism and vigilance while adopting safe driving practices. Completed daily logs and vehicle inspections in order to maintain safety and avoid violations.

Charted upcoming routes with GPS technology and maps. Made sure that deliveries were on time for scheduled appointments. Operated with safety and skill to avoid accidents and delays. Maintained safe driving record by observing all road rules, remaining cautious in unfamiliar areas and keeping control of vehicle at all times. Finalized daily logs on schedule via Qualcomm in order to update internal records and DOT requirements.

Kept detailed records of sales, payments and completed in-progress deliveries. Cultivated positive working relationships with customers by responding to questions and concerns. Contacted customers prior to delivery in order to confirm and coordinate pickup and delivery times. Completed 100% on-time deliveries by choosing best and most efficient routes while maintaining safety and DOT regulations.

Primary point of contact for all inbound calls, chats and, email inquiries related to enrollments, retention, and inquiries. Successfully acquired 90% retention rate of new and existing student base 6 consecutive months. Utilized multiple CRM software categorizing student data, payment methods, and lead generation.