Johnny Johnson
Phoenix,AZ
Summary
Highly personable customer service professional with exceptional leadership qualities. With over 20 years of corporate experience in sales, customer service and call center operations. Effective at multi-tasking and balancing the customers needs and meeting sales quotas. Builds loyalty and long-term relationships with customers while consistently reaching company expectations.
Overview
12
12
years of professional experience
Work History
Temporary Employee
People Ready Staffing
12.2020 - 01.2023
- Consistently lifted materials weighing as much as 50 pounds.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Completed various warehouse jobs and light construction duties when needed.
- Helped customers with loading docks and other projects that require lifting.
Technical Support Specialist
State Farm
02.2020 - 10.2020
- Answered support calls within 10 seconds to minimize delays and subsequent abandoned calls
- Described troubleshooting solutions to customers to assist in problem resolution with various items
- Submitted service tickets for equipment maintenance requests
- Offered advice and assistance to customers, paying attention to special needs or wants
Johnson Marketing LLC
Marketing Manager
05.2019 - 01.2020
- Assisted call-in customers with questions and orders
- Identified new targets, developed new business opportunities and presented product lines to customers
- Performed cold-calling and follow-ups with leads to secure new revenue
- Utilized effective communication and active listening skills to create client rapport to grow profitability
Synergy Solutions
Marketing-Sales Representative
03.2015 - 04.2019
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Responded to customer requests for products, services and company information
- Regularly exceeded daily sales and product add-on quotas
- Offered friendly and efficient service to all customers, handled challenging situations with ease
Dynamite Promotions
Inside Sales Representative
07.2011 - 01.2015
- Consistently hit and exceeded sales goals by 20%
- Helped drive sales goals and achieve monthly quotas
- Communicated with vendors regarding back order availability, future inventory and special orders
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Bachelor of Science - Studied Business - Human Resource Management
University of Phoenix
Ogden, UT09.2001
Associate of Arts - Small Business Administration And Management
Glendale Community College
Glendale, AZ09.1993
Skills
- Self-motivated
- Persuasive negotiator
- People-oriented
- Detail-oriented
- Networking skills
- Customer service
- Skilled in call center operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsPersonal development programsTimeline
Temporary Employee
People Ready Staffing
12.2020 - 01.2023
Technical Support Specialist
State Farm
02.2020 - 10.2020
Johnson Marketing LLC
Marketing Manager
05.2019 - 01.2020
Synergy Solutions
Marketing-Sales Representative
03.2015 - 04.2019
Dynamite Promotions
Inside Sales Representative
07.2011 - 01.2015
Bachelor of Science - Studied Business - Human Resource Management
University of Phoenix
Associate of Arts - Small Business Administration And Management
Glendale Community College