Johnny Le
Spokane Valley,WA
Summary
Member focused Service Representative 2 with a proven track record of delivering exceptional service and building trusted relationships. Recognized for identifying member needs and recommending financial solutions. I am looking for a position as a Financial Service Representative with the goal of enhancing lives, fulfilling dreams, and building communities.
Overview
15
15
years of professional experience
Work History
Service Representative 2
Numerica Credit Union
Spokane Valley, WA
10.2023 - Current
- Act as the first point of contact for members, accurately handled cash and account transactions
- Educate members on product offerings, enhancing understanding and utilization of services available.
- Collaborate with team members to streamline processes, improving overall operational efficiency.
- Provide exceptional customer service, resolving inquiries and issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager
Le Brothers Pho Restaurant
Spokane Valley, WA
01.2018 - 10.2023
- Managed and oversee daily operations as well as developed and train new staff members
- Established standard operating procedures, improving efficiency across kitchen and front-of-house teams.
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
Training Leader
Panda Restaurant Group
Spokane Valley, WA
01.2011 - 01.2018
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Facilitated workshops and seminars to foster team collaboration and knowledge sharing among staff.
- Mentored new trainers, providing guidance on instructional techniques and curriculum delivery.
- Analyzed training needs and outcomes to continuously improve program effectiveness and relevance.
Education
Associate of Arts - Computer Science
Spokane Interface College
Spokane, WA01-2010
High School Diploma -
West Valley High School
Spokane, WA06-2008
Skills
- Bilingual - English/Vietnamese
- Led Sullivan branch in Referral Ratio in 2024 Sullivan Branch
- Top Performing SR in 2025 Sullivan Branch
- Top Performing SR in Sullivan Branch for Protection Products with 38 in 2025
- Top HELOC Referral for March
- Quick-learner
- Responsible
- Team Player
Timeline
Service Representative 2
Numerica Credit Union
10.2023 - Current
Manager
Le Brothers Pho Restaurant
01.2018 - 10.2023
Training Leader
Panda Restaurant Group
01.2011 - 01.2018
Associate of Arts - Computer Science
Spokane Interface College
High School Diploma -
West Valley High School
Community Service
- Youth with A Mission, 06/20/2018