Johnny Lopez
Ware,MA
Summary
Thoughtful Residential Supervisor overseeing direct care for approximately 50+ individuals in comprehensive residential facility. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with clients. Sense of community among residents to support individuals in times of need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet requirements for incoming Residential Treatment Staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Supervisior
Hampton County Jail
07.2022 - Current
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
48th Basic Training Academy
Hampton County
07.2022 - 09.2022
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Exam Testing and Essay writing in MLA format
- Physical Training Exercises to program standard
Residenatal Treatment
Hampton County Jail
03.2021 - 07.2022
- Improved client well-being by implementing individualized treatment plans and providing therapeutic support.
- Enhanced the residential environment through maintaining a safe, clean, and organized living space for clients.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Provided crisis intervention and conflict resolution to maintain a stable and supportive residential atmosphere.
- Monitored client progress by maintaining detailed records of behavior, mood, medications, and treatment outcomes.
- Ensured adherence to program guidelines by consistently enforcing rules and expectations within the residential setting.
- Developed positive rapport with clients by exhibiting empathy, active listening skills, and genuine concern for their wellbeing.
Limber Specialist/Delivery Associate/Reset Team
Lowes
01.2017 - 03.2021
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
High School Diploma -
Garfield Heights High School
Cleveland, OH06.2016
Skills
- Scheduling proficiency
- Proficient in Microsoft and POWS
- Crisis Intervention
- Safety policies and procedures
- Conflict Mediation
- Motivational Leadership
- Security Procedures
- Safety practices
- Crisis Management
- Policy Enforcement
- Behavior monitoring
- Daily living assistance
- Resident monitoring
- Facility Security
- Organizational Skills
- Professionalism
- Adaptability
- Decision-Making
- Attention to Detail
- Resident Supervision
- Time Management
- Multitasking Abilities
- Incident Reporting
- Problem-solving abilities
- Effective Communication
- Teamwork and Collaboration
- Active Listening
- Progress Documentation
Certification
- County Corrections Basic Training Academy- July 2022 - September 2022
- Distinguish Sheriff's Award for constant dedication, professionalism and ability
Timeline
Residential Supervisior
Hampton County Jail
07.2022 - Current
48th Basic Training Academy
Hampton County
07.2022 - 09.2022
Residenatal Treatment
Hampton County Jail
03.2021 - 07.2022
Limber Specialist/Delivery Associate/Reset Team
Lowes
01.2017 - 03.2021
High School Diploma -
Garfield Heights High School