Shakira Love
Trenton,NJ
Summary
Dynamic leader with a proven track record at Serv Behavioral Health, excelling in crisis intervention and resident relations. Spearheaded initiatives that significantly improved resident satisfaction and safety standards. Expert in team management and motivational leadership, adept at fostering a supportive and efficient work environment.
Developed key skills in group home environment, including team leadership, crisis management, and conflict resolution. Leveraged administrative abilities and compliance knowledge to ensure smooth operations and high-quality care. Seeking to transition into new field, applying these transferable skills to create positive impact.
Dedicated Home Manager keeping residents safe and well-cared for by effectively managing staff and budgets. Focused on enriching residents' lives through proper nutrition and enjoyable activities. Handles business and operational needs smoothly, consistently keeping records updated and facilities clean.
Proactive Job Title with proven skills in team leadership and training. Capable in overseeing daily residential operations, staff activities and schedules. Knowledgeable about best practices in Type care and applicable regulations.
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Group home management professional with solid foundation in creating nurturing environments for residents and effectively overseeing daily operations. Known for fostering teamwork and adaptability, consistently delivering high-quality care and support. Skilled in crisis management, staff training, and ensuring compliance with regulations.
Diligent Desired Position with robust background in managing group homes. Proven track record of fostering safe and supportive environment for residents while efficiently coordinating staff and resources. Demonstrated expertise in conflict resolution and regulatory compliance ensures operational excellence.
Overview
14
14
years of professional experience
Work History
Residential Supervisor Counselor
Serv Behavioral Health
03.2024 - 09.2024
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Observed shifts in behavior suggesting potential crises and responded promptly.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Developed strategic plans for long-term growth and sustainability of the residential facility based on market trends and industry best practices.
- Scheduled fun social and recreational activities for residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
Residential Group Home Manager
Dungarvin
01.2022 - 01.2024
- Offered learning opportunities to help residents develop important life skills.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Organized entertaining recreational activities for home while staying within $Amount budget.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
- Mentored and coached staff to improve performance and interactions with residents.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
Residential Support Staff Member
New Jersey Mentor
06.2016 - 12.2019
- Enhanced resident satisfaction by providing personalized support and assistance with daily living activities.
- Ensured the timely completion of all required documentation, including incident reports, progress notes, and service logs.
- Served as a positive role model to residents, demonstrating appropriate social and interpersonal skills.
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
- Coordinated transportation services for residents to attend appointments, outings, or important events.
School Bus Driver
Rick Bus Company
11.2016 - 12.2018
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted students with boarding and exiting bus to reduce safety issues.
Residential Support Worker
Center Family Support
07.2010 - 11.2018
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
- Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Monitored client medications and adherence to individual treatment plans.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
Education
High School Diploma - Medical Arts
Trenton Central High School
Trenton Nj09.2001
Skills
- Resident relations
- Safety policies and procedures
- Team management
- Motivational leadership
- Crisis intervention
- Staff scheduling
- Emergency preparedness
- Compliance monitoring
- Scheduling proficiency
- Medical appointment scheduling
- Safety inspections
- Proficient in software
- Conflict mediation
- Budgeting expertise
- Shift coverage
- Budget monitoring
- Individual treatment plan supervision
- Activities management
- Direct care staff oversight
- Group activities coordination
- Team building and relationships
- Daily living assistance
- Safety practices
- Security procedures
- Meal preparation
- Role modeling
- Client relationship management
- Activity planning
Timeline
Residential Supervisor Counselor
Serv Behavioral Health
03.2024 - 09.2024
Residential Group Home Manager
Dungarvin
01.2022 - 01.2024
School Bus Driver
Rick Bus Company
11.2016 - 12.2018
Residential Support Staff Member
New Jersey Mentor
06.2016 - 12.2019
Residential Support Worker
Center Family Support
07.2010 - 11.2018
High School Diploma - Medical Arts
Trenton Central High School
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