Former professional athlete, current hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile in overseeing multiple locations. I take pride in motivating location managers to perform duties and achieve their highest potential. My discipline, determination, and accountability separates me from competition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Operations Manager
Securitas Security Services USA
08.2022 - Current
Developed and executed strategies and policies that promoted growth, customer/employee satisfaction, and compliance.
Successfully created and implemented achievable business vision through coaching, mentoring, training, and performance management.
Conducted weekly payroll for 100-150 Uniformed armed/unarmed Security Officers, and weekly payroll audits using Infor Workforce Management System (WFM).
Utilized tools such as Oracle Business Intelligence (HR, Payroll, Finance) daily to organize my portfolio for long term success, and potential bonus structures.
Engaged in P&L Management and accountability to track successful trends and set goals.
Mastered the financials of my full portfolio via invoicing, collections, and proper billing by utilizing Oracle Analytics Cloud and COUPA.
Traveled to over 20 locations to manage each site and perform reviews of individual managers and employees.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Account Manager
Securitas, Adidas Distribution Centers
04.2021 - 08.2022
Managed a team of 60-70 Security Guards to mitigate unlawful activity and maintain a safe environment at the client’s discretion.
Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Established and maintained close working relationships with local law enforcement officers.
Monitored and maintained VICTOR CCTV and C-CURE access control systems to protect personnel and assets.
Submitted documentation for weekly payroll and managed schedules using Infor WFM.
Kept team compliant with security protocols and appearance standards.
Coordinated with IT personnel regarding security of digital assets and information systems.
Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Analyzed security threats, developed and maintained emergency response plans to promote fast and effective action during crises.
Police Officer (Trainee)
Spartanburg Police Department
12.2020 - 04.2021
Patrolled assigned areas to prevent and detect crime.
Supervised crowds at busy events to prevent injuries and property destruction.
Acquired working knowledge of department practices, procedures, and equipment by participating in training sessions, and one-on-one mentoring.
Recorded facts to prepare reports, documenting incidents and activities.
Handled citation and traffic violation paperwork.
Adhered to safety protocols and properly handled equipment, weapons, and materials.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Athlete
National Football League
12.2015 - 12.2020
Served as a Professional Football Player for Pittsburgh Steelers (NFL), Tennessee Titans (NFL), and Houston Roughnecks (XFL).
Represented all organizations at local and national events for youth and adults.
Competed at the Defensive End position, in where I used physical strength, speed, athleticism, and virtually hand to hand combat to shed the blocks of offensive lineman.
Studied and analyzed film of offensive formations and tendencies in preparation to effectively execute our own defensive system.
Trained extensively and observed proper nutrition year-round leading up to off-season training, training camps, regular season, and post season competition.
Managed time effectively while traveling for games, attending practice, and marketing events.
Maintained defensive captain status starting as a freshman through the collegiate level into the professional level.