Johnny Melendrez

My responsibilities include managing financial aspect of patient care by accurately preparing and submitting insurance claims to payers, tracking claim statuses, resolving denied claims, and collecting outstanding patient balances, ensuring timely and proper reimbursement for healthcare services provided by a medical practice while adhering to billing regulations, coding standards and providing a one call resolution experience.

• My responsibilities included but were not limited to retaining an increasing company revenue by utilizing such skills as empathy and rapport building, developing long term relationships
• Determining customer's matters and concerns pertaining to their account and working with them finding solutions and resolving their issues
• Adhere to quality standards, meeting sales and performance goals set by management
• Meet/exceed all performance expectations including sales, add on sales, call handling metrics, and quality standards
• Makes changes or cancels orders/backorders
• Adaptability to change at any given moment

• Assisting with resolving customer's issues and or complaints and come up with optical solutions to retain and increase revenue
• Looking for sales and upgrade opportunities in order to increase revenue, asking discovery questions and offering products and services based on customer's wants and needs
• Back office voice operations
• Responsible for quality control and overseeing work orders requested by customers
• Pay attention to detail to assure orders were correct and everything ran smoothly
• Looking for more business opportunities upon resolving customer's issues and addressing concerns