Johnny Milton
Whataburger
TAHLEQUAH
12
years of professional experience
Dedicated customer service representative with proven skills in active listening and problem resolution. Committed to enhancing customer satisfaction through effective complaint handling and streamlined service delivery.
Work History
Customer Service Representative
5 Months- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Managed cash register operations, ensuring efficient transaction processes and balanced cash drawers.
- Handled customer complaints, resolving issues promptly to maintain positive dining experiences.
- Collaborated with team members to streamline service delivery during peak hours, improving overall efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
Machine Operator
7 Years 8 Months- Operated and maintained production machinery to ensure optimal performance and safety standards.
- Monitored equipment for malfunctions, performing troubleshooting and repairs as necessary.
- Trained new operators on machine operation, safety protocols, and quality control measures.
- Conducted regular inspections of machinery to maintain compliance with industry regulations.
- Collaborated with quality assurance teams to uphold product standards and minimize defects.
- Documented production data accurately to facilitate inventory management and reporting processes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
No Degree
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Complaint handling
Timeline
Customer Service Representative
Whataburger
03.2026 - CurrentRead More
Machine Operator
Refresco
03.2014 - 11.2021Read More
Tahlequah High School
No Degree
Read More