Johnny Pham
Sarasota,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Firefighter
Nokomis Fire Department
Nokomis, FL
12.2023 - Current
- Respond to emergency and non-emergency incidents; provide appropriate services as required including emergency rescue and fire suppression.
- Perform emergency medical and first aid services as needed.
EMT-Basic
Ambitrans
Port Charlotte, FL
10.2023 - Current
- Document patient information, condition and treatment while protecting confidentiality and patient rights.
- Working closely with accepting hospitals to relay patients' vitals and fill out patient reports.
- Monitor patients from facility to facility transfer while conducting in-transit care.
Customer Service Provider
AnswerFirst
Tampa, FL
01.2023 - 08.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
Order Selector
UPS
Sarasota, FL
11.2022 - 01.2023
- Unload merchandise from delivery trucks quickly and efficiently.
- Collaborate with team members to complete timely orders and avoid delays.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Stocked designated items on shelves in a fast paced environment.
Car Detailer
Tommy's Express
Sarasota, FL
02.2022 - 05.2022
- Followed safety guidelines for cleaning vehicles and equipment.
- Reported daily work progress and encountered problems to management.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Provided exceptional customer service and addressed customer inquiries.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Utilized high-pressure washers to clean vehicles and equipment.
- Maintained clean, tidy and safe work environment.
Warehouse Receiver
MyUS.com
Sarasota, FL
06.2021 - 01.2022
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Prepared documentation to track and report on damaged or missing items.
Education
High School Diploma -
Suncoast Polytechnical High School
Sarasota, FL05.2022
Some College (No Degree) - Fire Academy
Suncoast Technical College
Sarasota, FL09.2022
Some College (No Degree) - Emergency Medical Technician
Suncoast Technical College
Sarasota, FL06.2023
Skills
- Customer Service and Assistance
- Document Control
- Quality Control
- Order Processing
- Typing Proficiency
- Ambulance Driving
- CPR and First Aid
- Direct Patient Care
Certification
- First Aid/CPR Certified
- Emergency Medical Technician (EMT)
- Firefighter License - 2022 certified
- S-130/S190/L180 WILDLAND FIREFIGHTER - 06/24/2022
Timeline
Firefighter
Nokomis Fire Department
12.2023 - Current
EMT-Basic
Ambitrans
10.2023 - Current
Customer Service Provider
AnswerFirst
01.2023 - 08.2023
Order Selector
UPS
11.2022 - 01.2023
Car Detailer
Tommy's Express
02.2022 - 05.2022
Warehouse Receiver
MyUS.com
06.2021 - 01.2022
High School Diploma -
Suncoast Polytechnical High School
Some College (No Degree) - Fire Academy
Suncoast Technical College
Some College (No Degree) - Emergency Medical Technician
Suncoast Technical College
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