Summary
Overview
Work History
Education
Skills
Software
Timeline
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Michelle Moncada

Miami,FL

Summary

Competitive, motivated and enthusiastic ready to work and become part of a team with opportunities to grow in my career. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Focused with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Precise with strong understanding of sales and excellent mathematical skills. Expert in customer service, financial recordkeeping and accurate transactions. Reliable costumer service agent offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Cashier

Pollo Tropical
Miami, FL
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Created price tags and merchandise signs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reviewed new promotions and monitored price changes.

Cashier

Wendy's
Miami, FL
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Created price tags and merchandise signs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Commercial Cleaner

JAZ Depot Supplies
Miami, FL
02.2022 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintained clean, neat and professional entrances.
  • Handled equipment, chemicals and materials properly and with caution.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Cleaned building floors by sweeping, mopping and scrubbing floors.

Commercial Cleaning Supervisor

Stallion Cleaning Services
Miami, FL
10.2019 - 02.2022
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Increased employee performance through effective supervision and training.

Education

Inglewood High School
Inglewood, CA

Skills

    Customer assistance

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Software

Computer

Timeline

Commercial Cleaner

JAZ Depot Supplies
02.2022 - Current

Commercial Cleaning Supervisor

Stallion Cleaning Services
10.2019 - 02.2022

Cashier

Pollo Tropical

Cashier

Wendy's

Inglewood High School
Michelle Moncada