JOHNNY RIVERA
Odessa,Florida
Summary
-Result driven professional with expertise in optimizing operations, client relationship management, and strategic sales and marketing. Proven track record in enhancing service delivery quality and advising on best practices to drive efficiency. Eager to leverage skills in a new role as a General Manager to support and grow a dynamic team. Professional peoples person.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Tropical Smoothie Cafe
08.2023 - Current
- Managed daily operations to optimize efficiency and enhance customer satisfaction.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Built and maintained relationships with vendors.
- Identified and resolved operational challenges, resulting in enhanced service delivery quality.
Account Manager
Citrin
10.2023 - 09.2023
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Advised clients on best practices for product utilization in order to increase efficiency.
- Cultivated strong client relationships through proactive communication and problem-solving.
District Training Manager
Wingstop
11.2020 - 09.2023
- Consulted with leadership on development of team’s strategy.
- Accomplished goals by establishing priorities and organizing workload to meet deadlines.
- Conducted needs assessments to tailor training content for diverse learning styles.
Education
Associate in Science (A.S.) - Criminal Justice & Technology
Pasco Hernando State College
12-2023
Skills
- Goals and Performance
- Scheduling and Coordinating
- Account management
- Project Management
- Sales and Marketing Strategy
- Administration and Reporting
Certification
- Manager Food Safety Cert
- Hair Analysis & Collection Certification
- Drug Testing Certification
- DCF Training
LANGUAGES
English Native
Spanish Conversational
Timeline
Account Manager
Citrin
10.2023 - 09.2023
General Manager
Tropical Smoothie Cafe
08.2023 - Current
District Training Manager
Wingstop
11.2020 - 09.2023
Associate in Science (A.S.) - Criminal Justice & Technology
Pasco Hernando State College
Accomplishments
- Presidential Honors
- Student Veteran of Year
- Student Senator of Year