JOHNNY RODRIGUEZ
Pico Rivera,CA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
4
4
years of professional experience
Work History
Cashier/ Customer Service
Norms Burgers
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/Customer Service/Food Preparation Worker
Smokin Shack BBQ
08.2021 - 07.2023
- Collected payments and provided accurate change.
- Conducted price checks for special orders or discounts as requested by customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
Education
Criminal Justice
California State University, Long Beach
Long Beach, CAHigh School Diploma - undefined
El Rancho High School
Pico Rivera, CA06.2024
Skills
- Payment Processing
- Product Recommendations
- ID Verification
- Cash Handling
- POS Systems
- Customer Assistance
- Customer Service
- Cash Register Operation
- Money Handling
- Cleaning and Sanitizing
- Inventory Control
- Credit and Cash Transactions
- Order Taking
- Order taking
Timeline
Cashier/ Customer Service
Norms Burgers
08.2024 - Current
Cashier/Customer Service/Food Preparation Worker
Smokin Shack BBQ
08.2021 - 07.2023
High School Diploma - undefined
El Rancho High School
Criminal Justice
California State University, Long Beach
Similar Profiles
Norm DyckNorm Dyck
Self Employed at Norms Handyman ServicesSelf Employed at Norms Handyman Services
Maria LopezMaria Lopez
M.O.D/Server Shift Leader at Norms RestaurantsM.O.D/Server Shift Leader at Norms Restaurants
Oscar PeñaOscar Peña
General Manger at Norms Refrigeration DBA PMAGeneral Manger at Norms Refrigeration DBA PMA
Mia CarrilloMia Carrillo
Volunteer at Mary's Kit-Cat Adoption LoungeVolunteer at Mary's Kit-Cat Adoption Lounge
Justeen LermaJusteen Lerma
Phone Banker at Wells FargoPhone Banker at Wells Fargo