Lakeva Lamb
Hephzibah,GA
Summary
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Cashier/ Customer Service
Target
Augusta
01.2021 - 08.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Customer Service Representative
T-Mobile
Augusta, Georgia
08.2017 - 12.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
GED -
Augusta Technical College
Augusta, GA12-2024
Skills
- ID Verification
- Cash Register Operation
- Drawer balancing
- POS Systems
- Payment Processing
- Returns processing
- Cash Handling
- Customer Assistance
- Payment Collection
- Customer Service
- Cash Management
- Order Taking
- Money Handling
Timeline
Cashier/ Customer Service
Target
01.2021 - 08.2024
Customer Service Representative
T-Mobile
08.2017 - 12.2020
GED -
Augusta Technical College