Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
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Johnny Sanchez

Johnny Sanchez

Homestead,FL

Summary

High-energy successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Style Manager

TPG Hotels & Resorts
Florida , Fortlauderdale
05.2022 - Current
  • Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
  • Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Tracked employee attendance records and timecards for payroll purposes.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Resolved complaints from guests related to housekeeping services in a timely manner.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Participated in meetings with executive team members regarding operational policies or procedures related to housekeeping services.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Adhered to local health regulations while performing duties associated with managing the housekeeping department.
  • Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
  • Practiced safe work habits and wore protective safety equipment.
  • Reviewed monthly financial reports related to housekeeping expenses to ensure budget goals were being met.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Delegated work to staff, setting priorities and goals.
  • Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
  • Communicated effectively with other departments regarding guest needs or issues related to housekeeping services.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Managed team of employees, daily progress reports and overall project planning.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Explained goals and expectations required of trainees.
  • Analyzed customer feedback surveys regarding the quality of service provided by housekeeping staff members.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Reported damage or theft of hotel property to management.
  • Assisted with check-in and check-out processes when needed or requested by guests.
  • Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.

Housekeeping Supervisor

Economos Properties
Florida City, FL
04.2021 - 05.2022
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Verified each completed room against standard plans to maintain consistency.
  • Communicated with maintenance team on damages to repair.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.

Commercial Manager

Descubrir
Guayaquil, Guayaquil, Ecuador
08.2016 - 03.2022
  • Gained market share in new sales performance through aggressive team training.
  • Analyzed financial statements to identify trends in revenue growth or cost reduction opportunities.
  • Conducted market research and reported on competitors.
  • Coordinated activities between various departments to ensure timely completion of projects.
  • Maintained an up-to-date database of current customers and potential leads.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
  • Managed customer relationships to ensure satisfaction with services provided.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned work and monitored performance of project personnel.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Created training modules and documentation to train staff.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

SME Banking Credit Officer

Banco Bolivariano
Guayaquil, Guayaquil, Ecuador
10.2006 - 10.2015
  • Developed and implemented strategies to increase sales for the SME.
  • Oversaw daily operations including staff management and customer service at the SME.
  • Provided customer credit information to official representatives from banks and other financial institutions.
  • Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
  • Submitted delinquent accounts to collections department or outside resources.
  • Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Reviewed credit applications and financial statements to determine customer creditworthiness.
  • Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.
  • Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
  • Verified applicants' references pertaining to employment, health history and social behavior.
  • Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
  • Informed applicant of credit research results in writing with formal credit reports.
  • Performed periodic audits on customer accounts in order to verify accuracy of information provided by applicants.
  • Followed banking requirements and government lending regulations.
  • Determined credit approval based on financial standing, credit records and payment history.
  • Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.

Education

MBA - Sustainability of Sectors

ECOTEC
Samborondon, Guayas, Ecuador
09-2017

ECOTEC
Samborondon, Guayas, Ecuador

Accomplishments

  • Standard Bearer of the Guayaquil Pavilion (Average; 19.11)
    Best Bachelor of the Accounting specialization
    Best Bachelor of the Promotion of Bachelors 2002-2003
    1st place of the 10 best students Class of 2002-2003

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Style Manager

TPG Hotels & Resorts
05.2022 - Current

Housekeeping Supervisor

Economos Properties
04.2021 - 05.2022

Commercial Manager

Descubrir
08.2016 - 03.2022

SME Banking Credit Officer

Banco Bolivariano
10.2006 - 10.2015

MBA - Sustainability of Sectors

ECOTEC

ECOTEC

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Johnny Sanchez