Johnny Sanders
Springfield,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced Supply Chain Analyst with solid background in logistics coordination, inventory control, and vendor negotiations. Strong analytical skills coupled with ability to implement cost reduction strategies and improve operational efficiency. Notable success in streamlining supply chain processes, enhancing productivity, and delivering significant cost savings. Possess effective communication skills for liaising between various departments and stakeholders.
Overview
13
13
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
AT&T
Springfield, MO
10.2024 - 07.2025
- Assisted customers with inquiries regarding services and billing issues.
- Provided technical support for devices and account management.
- Resolved customer complaints through effective communication and problem-solving.
- While resolving problems, sales were usually the solutions to the problem.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate
Aarons Furniture Store
Springfield, MO
01.2024 - 09.2024
- Assisted customers with product selection and inquiries.
- Maintained a clean and organized sales floor environment.
- Processed sales transactions using point-of-sale systems.
- Handled customer returns and exchanges efficiently.
- Participated in training sessions to learn product knowledge.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Forklift Operator
EnerSys
Springfield, MO
05.2021 - 10.2023
- Operated forklifts to transport materials throughout the facility safely.
- Conducted regular inspections on equipment to ensure operational efficiency.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline warehouse processes and improve workflow.
- Assisted in loading and unloading shipments while adhering to safety protocols.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
Freight Broker Agent
United commodity transportation
Charlotte , NC
02.2019 - 08.2021
- Coordinated freight shipments between carriers and clients to ensure timely delivery.
- Negotiated rates and contracts with transportation providers to optimize costs.
- Managed shipment documentation and ensured compliance with industry regulations.
- Built relationships with clients to understand their logistics needs and preferences.
- Resolved customer inquiries regarding shipment status and service options.
- Utilized transportation management software to track shipments and manage schedules.
- Analyzed market trends to identify potential growth opportunities in freight services.
- Prepared documentation required for customs clearance of imported goods.
Operations Coordinator
LHP Transportation Services
Springfield, MO
03.2016 - 07.2019
- Coordinated daily operations across multiple departments to enhance workflow efficiency.
- Managed scheduling and logistics for transportation services and deliveries.
- Assisted in the development of operational procedures and documentation for staff training.
- Communicated with drivers to ensure timely pickups and deliveries of shipments.
- Collaborated with team members to resolve operational issues effectively and quickly.
- Prepared reports on transportation activities to support management decision-making.
- Coordinated daily operations activities and assigned tasks to staff members.
- Managed communications between departments to ensure efficient operations.
Freight Forwarder
Risinger bros.
Morton, IL
07.2012 - 07.2016
- Coordinated freight shipments to ensure timely delivery and compliance with regulations.
- Managed documentation for imports and exports, maintaining accuracy and completeness.
- Communicated with carriers to arrange transportation and resolve shipping issues.
- Liaised with customs brokers to facilitate smooth clearance of goods across borders.
- Monitored shipment statuses, providing updates to clients and internal teams promptly.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- Responded promptly to customer inquiries related to freight forwarding services provided.
- Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
Education
Washington Community High School
Washington , ILSome College (No Degree) - Business Administration And Management
Illinois Central College
East Peoria, ILSkills
- Technical support
- Billing inquiries
- Problem resolution
- Customer engagement
- Shipment coordination
- Workflow efficiency
- Effective communication
- Negotiation strategies
- Microsoft office expertise
- Office equipment proficiency
- Inbound and outbound calling
- Shipping and logistics
- Building rapport
- Researching
- Scheduling
- CRM software
- Multi-task management
Timeline
Customer Service Representative
AT&T
10.2024 - 07.2025
Sales Associate
Aarons Furniture Store
01.2024 - 09.2024
Forklift Operator
EnerSys
05.2021 - 10.2023
Freight Broker Agent
United commodity transportation
02.2019 - 08.2021
Operations Coordinator
LHP Transportation Services
03.2016 - 07.2019
Freight Forwarder
Risinger bros.
07.2012 - 07.2016
Washington Community High School
Some College (No Degree) - Business Administration And Management
Illinois Central College