Johnny Serrano
Garden Grove,CA
Summary
Skilled Security Guard offering 2 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes Jiu-Jitsu since September 2020, crowd control in Bar/Club and Concert venue environments, and many years in public facing jobs where customer service is priority.
Overview
5
5
years of professional experience
Work History
Unarmed Security Guard
Livenation
05.2023 - Current
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Responded quickly to emergency situations to assess and deflect issues.
Driver
Uber, Lyft
01.2023 - Current
- Maintained professional and friendly demeanor during trips to uphold company reputation.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Delivered passengers to destinations safely and on time.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Bouncer
NV Nightclub
02.2019 - 04.2020
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment..
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Education
No Degree - Software Development
Goldenwest Community College
Huntington Beach, CAHigh School Diploma -
Magnolia Lyceum
Garden Grove, CA06.2014
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Self-defense tactics
- Stress Tolerance
Timeline
Unarmed Security Guard
Livenation
05.2023 - Current
Driver
Uber, Lyft
01.2023 - Current
Bouncer
NV Nightclub
02.2019 - 04.2020
No Degree - Software Development
Goldenwest Community College
High School Diploma -
Magnolia Lyceum