Johnny Lazo
Baltimore,MD
Summary
Dynamic Quality Assurance Lead with a proven track record at, specializing in enhancing operational efficiency and product quality. Expert in problem-solving and team building. Known for exceptional communication skills and technical knowledge. Fostered and maintained a motivated, informed team environment, driving substantial process improvements.
Overview
4
4
years of professional experience
Work History
Quality Assurance Lead
Misfits Market
07.2021 - Current
- Act as key point of contact for all QA subjects providing precise and summarized information.
- Observe and ensure team follows functional quality processes in a warehouse production setting
- Collaborate with multiple departments in maintaining efficient and productive operations.
- Performed internal audits to maintain or exceed food safety and quality assurance standards.
- Keep track of major issues being able to find possible root causes preventing reoccurrence, corrective actions and overall process improvement.
- Ensure team is motivated and informed on prospects of quality assurance, fostering a eager and curious environment.
Sales Associate
Target
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed inventory to ensure product availability.
- Developed comprehensive product knowledge, resulting in concise product information.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2021
Skills
- Strong Problem-solving skills
- In-depth technical knowledge
- Listening skills
- Confident and bilingual speaker
- Excellent people skills
- Verbal and written communication
- Documentation skills
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Target
12.2024 - Current
Quality Assurance Lead
Misfits Market
07.2021 - Current
High School Diploma -
High Point High School
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