Johnny Solley
Van Buren,AR
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Client Services Associate
Experian
10.2018 - 04.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
General Laborer
PepsiCo
05.2018 - 08.2018
- Collaborate with drivers for the timely distribution of merchandise to several stores.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
Seasonal Associate
Lowe's
05.2018 - 06.2018
- Supported daily inventory management during weekends.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Support Manager/Cap 2 Supervisor
Walmart
10.2015 - 03.2018
- Supported head management in daytime operations.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Prepared employee schedules for maximum coverage during key hours.
Backline Crew
Arby's | US Beef Corporation
07.2015 - 10.2015
- Maintained high standards of cleanliness while preparing customer meals.
- Maintained cleanliness and closure of work area.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Frozen/Dairy Associate
Walmart
04.2012 - 11.2013
- Managed product categorization, stocking, and organization effectively.
- Enhanced skills on workplace equipment through hands-on sessions with pallets stacker and WAV.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Collaborated with team members for efficient workflow and timely order fulfillment.
- Demonstrated commitment to food safety by consistently adhering to standard operating procedures regarding freezer management.
- Improved efficiency of restocking efforts by diligently organizing backroom storage areas for easy access to products.
- Reduced waste, conducting regular inventory checks and rotating stock to ensure freshness.
Education
Did not graduate - IT Network Security
UA Fort Smith; UAFS
Fort Smith, AR12.2012
High school or equivalent -
Cedarville High School
Cedarville, AR01.2011
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Flexible schedule
- Fast learner
- Highly dependable
- Excellent attention to detail
Personal Information
Authorized To Work: US
Timeline
Client Services Associate
Experian
10.2018 - 04.2025
General Laborer
PepsiCo
05.2018 - 08.2018
Seasonal Associate
Lowe's
05.2018 - 06.2018
Support Manager/Cap 2 Supervisor
Walmart
10.2015 - 03.2018
Backline Crew
Arby's | US Beef Corporation
07.2015 - 10.2015
Frozen/Dairy Associate
Walmart
04.2012 - 11.2013
High school or equivalent -
Cedarville High School
Did not graduate - IT Network Security
UA Fort Smith; UAFS
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