Johnny Sumerall
Memphis,TN
Summary
Accomplished Operations Manager with 8+ years of experience and a proven track record at FedEx Express, enhancing productivity and quality through strategic planning and implementation. Expert in health and safety compliance and team leadership, I excel in workforce training and problem-solving, significantly improving operational standards and employee development.
Overview
8
8
years of professional experience
Work History
Outbound Operations Manager
FedEx Express
Memphis, TN
07.2022 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Prepared staff work schedules and assigned team members to specific duties.
Operation supervisor
FedEx Express
Memphis, TN
08.2017 - 07.2022
- Conducted regular meetings with department heads to review progress towards operational goals.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Science - Science
Southwest Tennessee Community College
Memphis, TNSkills
- Health and safety compliance
- Incidents management
- Performance monitoring
- Production
- Performance reporting
- Workforce training
- Team leadership
- Delegation
- Planning and implementation
- Business intelligence
- Problem-solving
- Microsoft Excel
- Power BI
- Microsoft teams
Timeline
Outbound Operations Manager
FedEx Express
07.2022 - Current
Operation supervisor
FedEx Express
08.2017 - 07.2022
Associate of Science - Science
Southwest Tennessee Community College