Johnny Tao
Bank Teller
5840 SW Erickson Beaverton,OR
Summary
Well-versed in handling a high volume of cash on a daily basis in retail bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking to bring my extensive financial experience and customer service skills to contribute a growing company.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Teller
Wells Fargo
06.2019 - Current
- Demonstrated good risk management decisions, by displaying solid knowledge of guidelines for fraud prevention and robbery
- Supported bank NPS scores by recognizing customer needs and referring to appropriate line of businesses
- Educated customers on the safety of online banking and digital services
Customer Service Representative
CarePayment
04.2018 - 11.2018
- Served as primary telephone contact handling all inbound calls from account holders, and potential account holders
- Documented all call activity engagements, escalated complaints and educated patients with finance solutions to hospitals, physician practices, and service providers.
Teller
OnPoint Community Credit Union
04.2017 - 03.2018
- Assisted customers with processing transactions, such as deposits, withdrawals, payments and wire transfers resolving complaints or account discrepancies
- Audited the ECR machines ensuring an adequate amount of currency is filled.
Universal Banker
U.S. Bank
06.2016 - 04.2017
- Complied with bank operations and security procedures by participating in all dual-control functions, auditing other tellers’ and vault currency, and followed opening and closing procedures
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
Education
High School Diploma -
09.2009 - 06.2013
Skills
Financial Advising
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