Johnny Taylor
Miami,FL
Summary
Hospitality-driven professional with 5+ years in high-volume luxury environments delivering elevated, guest-centered experiences. Skilled in fast-paced service, product storytelling, and creating memorable in-store moments through strong communication and adaptability. Known for high energy, attention to detail, and building rapport quickly in dynamic team settings.
Overview
8
8
years of professional experience
Work History
Barback
Watr- 1 Hotel South Beach
Miami, Florida
04.2026 - Current
- Prepared cocktails, beer, and wine orders while maintaining consistent presentation and service quality.
- Stocked bar stations with liquor, mixers, ice wells, glassware, and garnishes to support seamless beverage service.
- Maintained cleanliness of bar surfaces, drains, and equipment to ensure high sanitation standards and optimal guest presentation.
- Interacted with guests to create a welcoming atmosphere and enhance their overall experience. in a friendly and personable manner to enhance overall customer experience while supporting bartenders.
- Monitored bar inventory and restocked supplies promptly to ensure continuous service flow and minimize disruptions.
- Handled high customer volumes during busy events to ensure efficient service and customer satisfaction. during special events, nights, and weekends.
Bartender/Coffee Specialist
Hidden Cup- Speakeasy NESPRESSO
New York, New York
10.2024 - Current
- Crafted signature cocktails using high-quality NESPRESSO ingredients.
- Welcomed customers with a friendly greeting as they entered the bar. and provided excellent customer service.
- Ensured cleanliness and organization of the bar area during peak shifts to enhance customer experience.
- Trained new bartenders on drink preparation and service standards to maintain quality and consistency.
- Managed cash register and Point of Sale (POS) system for transactions, ensured accurate processing and change handling.
- Followed safety protocols to ensure compliance with health regulations at all times.
- Performed opening and closing duties including restocking supplies.
FT Product Zone Specialist
Apple
Miami, Florida
10.2021 - 10.2024
- Supported new store opening at Miami Worldcenter by integrating Vintage-E visual merchandising and implementation.
- Driving sales goals in fast-paced environment
- Co-led quarterly filed marketing activations (iPhone, iMac, MacBook, iPad, Apple Watch), ensuring on-time, on-brand execution.
- Foster quarterly focus behaviors to promote delivering a gift of a demo of Apple Intelligence.
- Maintained up-to-date knowledge on products, in-store promotions, and sales strategies.
- Coordinated fixture, table, product, and accessory positioning to enhance customer flow and storytelling.
- Overcame customer objections using powerful product demonstrations.
- Captured consistent customer NPS with friendly, knowledgeable support.
Key Holder
Lululemon Athletica
Pembroke Pines, Florida
09.2020 - 10.2021
- Coordinated hiring, onboarding, and brand culture development for new store opening at Shops of Pembroke Gardens to establish a strong team foundation.
- Supported quarterly sales performance tracking through Excel budget strategy planning to inform management decisions.
- Developed and led in-store engagement initiatives with PowerPoint presentations to strengthen team cohesion and improve guest experience.
Key Holder
Abercrombie & Fitch
Pembroke Pines, Florida
04.2018 - 09.2020
- Trained and supervised staff to strengthen store revenue, elevate customer service skills, and enhance product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Enforced safety regulations to ensure a secure environment for employees and customers.
- Organized backroom storage areas to enhance space utilization and improve inventory access.
Education
High School Diploma -
Miami Lakes Educational Center
Miami, FL06-2018
Skills
- Cocktail preparation
- Cocktail innovation
- High-volume service
- POS systems
- Cash handling
- Inventory standards
- Guest upselling
- Team collaboration
Awards & Honors
2025 Ovation Award for excellence in Product Zone NPS performance, 2025 Ranked 1st globally in internal employee satisfaction poll
Timeline
Barback
Watr- 1 Hotel South Beach
04.2026 - Current
Bartender/Coffee Specialist
Hidden Cup- Speakeasy NESPRESSO
10.2024 - Current
FT Product Zone Specialist
Apple
10.2021 - 10.2024
Key Holder
Lululemon Athletica
09.2020 - 10.2021
Key Holder
Abercrombie & Fitch
04.2018 - 09.2020
High School Diploma -
Miami Lakes Educational Center