Johnny Torres
Woodbridge,NJ
Summary
Skilled Level 4 Field Engineer with proven ability to analyze, diagnose and resolve computer user support issues for Fortune 500 companies. Experienced in providing comprehensive technical support to users and resolving complex technical issues with high customer satisfaction. Possesses knowledge of standard operating systems and networking protocols with high motivation to apply skills in the pursuit of a long term cybersecurity IT role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Level 4 Field Engineer
NSC Global(acquired From ATOS)
08.2014 - Current
- Manage and perform IT operations at Iselin NJ IT Depot supporting multiple Siemens Operating Companies to ensure IT day one readiness for new hires , multitasking up to 10 PCs for setup to perform imaging and data transfers for laptop migrations , providing onsite and remote troubleshooting for high priority IT issues, and controlling laptop inventory for all PCs fromn day to day operation at IT Depot.
- Provide Smarthands support for data center equipment for Fortune 500 companies to ensure all equipment is returned and removed from network.
- Level 4 Remote/Onsite Desktop IT Support via ticketing system including VIP Executive Support for multiple contracted companies across various types of industries resulting increasing over standard 5 calls closed daily and 4.98 out of 5 level customer satisfaction rating.
- Identified major issues that could arise and provided solutions for these problems to increase output of orders through IT Depot operations
Level 3 Desktop Support Technician
ATOS IT Solutions And Services(merged With SIS)
07.2011 - 07.2014
- Setup and image desktops and laptops with complete data transfers for minimal user intervention.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshoot hardware, software and network issues including 24/7 VIP Executive Support and data center issues.
- Removed malware, and other threats from laptops and desktop systems to keep compliant with company Cybersecurity standards
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components to resolve advanced problems with video conferencing and PC equipment.
- Configure, Setup and Troubleshoot Mobile Phones including Encrypted Email Setup
- Data Center Projects including Switch Replacements, Server Hardware Installation, and Decommissions.
- Work with networking team and Telecom team to troubleshoot issues onsite at multiple locations across NY/NJ.
CSS IT Support Specialist
Siemens IT Solutions And Services
05.2002 - 06.2011
- Diagnosed hardware, software and network issues to identify and rectify discrepancies across different Fortune 500 companies as onsite tech and field engineer.
- Communicated with clients remotely and onsite to verify roots and causes of computer problems with high customer satisfaction.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Deployed software and hardware updates and patches to increase speed and performance.
- Installed and configured Windows 10 operating systems and proprietary applications within customer IT environment.
- Desktop Support with 24/7 VIP Support for multiple sites spanning various industries.
- Field Support repairing Hardware for Printers , Servers, Laptops, Desktops and POS equipment resulting in over 5 calls closed per day.
- Project Support for IMACs
Level 1 Technician
ENTEX
12.1997 - 05.2002
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Installed and configured operating systems for PCs and applications.
- Repaired Hardware on various different models of printers
- IMAC Support / Moving Computer and Phone Equipment.
Education
Electronics And Computer Repair Tech Certificate - Electronics And Computer Technology
Cittone Institute
Iselin, NJ06.1997
Skills
- Critical Thinking and Troubleshooting
- Hardware, Software Applications and OS , Printer, and POS repair
- Remote and Onsite Technical Support (VIP and Level 4)
- Resolve Technical Problems promptly
- IT Depot and Asset Management
- A and Network Certified
- Multitasker and Quick Learner
Certification
- A+ Certified
- Network + Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Level 4 Field Engineer
NSC Global(acquired From ATOS)
08.2014 - Current
Level 3 Desktop Support Technician
ATOS IT Solutions And Services(merged With SIS)
07.2011 - 07.2014
CSS IT Support Specialist
Siemens IT Solutions And Services
05.2002 - 06.2011
Level 1 Technician
ENTEX
12.1997 - 05.2002
Electronics And Computer Repair Tech Certificate - Electronics And Computer Technology
Cittone Institute
- A+ Certified
- Network + Certified
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