Johnny Vang
Manitowoc
Summary
Professional with strong background in customer interactions and service solutions. Able to calmly analyze and react in fast-paced, high-stress situations. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Manitowoc Ice - Pentair
Manitowoc, WI
05.2022 - Current
- Manage Franchise and Dealer accounts as well as Distribution networks.
- Process large quantities of orders, ensure accurate billing, resolving disputes, answering inquiries and ensuring high levels of satisfaction.
- Established standardized operations to enhance efficiency and ensure consistency across workflows.
- Encouraged cross-departmental collaboration to build unity and develop best practices for better and more consistent customer service delivery.
Insurance Agent
Bankers Life and Casualty
Green Bay
09.2021 - 03.2022
- Analyzed and identified client needs, finding tailored solutions that fits their situations while maintaining compliance and industry regulations.
- Developed and deepened meaningful relationships with clients.
- Evaluated policies and client concerns consistently to ensure client confidence, satisfaction and outcomes.
Operation Leadman
Bimbo Bakeries USA
06.2013 - 04.2021
- Oversaw daily operations, fostering cross-departmental and shift collaboration to meet quotas and deadlines while minimizing waste and loss time.
- Trained, mentored and oversaw team members on best operational and safety procedures.
- Served as the primary point of contact between management and frontline workers fostering seamless communication.
Videographer
Sam Visual
11.2019 - 04.2021
- Developed engaging visual content for diverse client projects, enhancing brand narratives.
- Managed video production schedules, ensuring timely delivery of high-quality content within budget constraints.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele according to client specifications.
- Adapted quickly to unforeseen challenges during shoots by employing creative problem-solving techniques.
Office Manager
KZ Motors
07.2014 - 11.2016
- Managed daily office operations to ensure efficiency.
- Handled all book keeping, accounting, inventory.
- Developed lead generation through marketing and sales.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate’s Degree -
Western Piedmont Community College
05-2012
Skills
- Customer service
- Critical thinking
- Data entry
- Order and Payment processing
- Problem resolution
- Building rapport
- Client relations
- Customer relationship management (CRM)
- Product sales
Community Experience
The Cornerstone Alliance Church, Vice-Chairman, 2021, Current, I have had the privilege of serving in my local church as a part of the local Governing Authority since 2021. In 2022, I took on the position of Vice-Chairman and have continued in that position until current day. My duties involve planning, vision-casting, communicating and encouraging collaboration amongst all of our departments. I’ve also had opportunities to preach, host events, Chair meetings, problem-solve, delegate, and mediate for different parties.
Languages
Hmong
Native or Bilingual
Timeline
Customer Service Representative
Manitowoc Ice - Pentair
05.2022 - Current
Insurance Agent
Bankers Life and Casualty
09.2021 - 03.2022
Videographer
Sam Visual
11.2019 - 04.2021
Office Manager
KZ Motors
07.2014 - 11.2016
Operation Leadman
Bimbo Bakeries USA
06.2013 - 04.2021
Associate’s Degree -
Western Piedmont Community College