Summary
Overview
Work History
Education
Certification
Timeline
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Johnny Veal Jr

Austin,USA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple
08.2020 - Current
  • Adapts to fast-paced work with shifting priorities through intensive technical service strategies and stellar time-management to curate world-class customer service experiences
  • Demonstrates excellent communication and interpersonal skills with ability to explain technical issues to nontechnical personnel for iOS/iPadOS/MacOS devices
  • Mentors peers in aligning with AppleCare Service strategies to ensure smoother experiences by promoting training content that emphasize development of effective decision making for hardware repairs
  • Effectively demonstrates strong organizational skills that exceeds team business goals through tremendous problem solving and improving key data points to mitigate error with excellent documentation skills
  • Leads projects that envisions solution in identifying efficiency for repairing iPhones that decrease build time and challenge critical thinking skills through taking initiative under limited direction
  • Maintains 6+ years of experience in providing technical support for software and hardware systems using self-paced training, audio, video and social media content types
  • Collaborates with marketing and design teams to ensure visually appealing and impactful content for use by service technicians globally

Field Design Engineer - Apple Pay

Apple
02.2022 - 07.2022
  • Conducted extensive research and analysis for Hardware Engineering to identify potential issues with Apple Pay through coordinated E2E Quality Assurance testing for major modes of transportation within United States
  • Designed and implemented complex payment systems, ensuring user experience remained at its highest level through analytic tools such as Tableau to monitor and evaluate optimal performance in Apple Pay
  • Monitored effectiveness of implementation strategies within Hardware Engineering through weekly follow ups cross-functionally in APAC, US, China, Japan and EMEIA that universally provided live status updates of all major hardware and software milestones

Education

Bachelor of Arts - Theatre Arts

The Ohio State University
Columbus, OH
05.2020

Certification

  • Six Sigma Principles, The University Systems of Georgia - August 2023

Timeline

Field Design Engineer - Apple Pay

Apple
02.2022 - 07.2022

Technical Expert

Apple
08.2020 - Current

Bachelor of Arts - Theatre Arts

The Ohio State University

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Johnny Veal Jr