Operations professional with deep expertise in driving operational excellence and strategic planning. Known for fostering collaboration and achieving significant results through innovative problem-solving and resource optimization. Reliable and adaptable, consistently delivering high-quality outcomes while navigating changing business needs.
Overview
19
19
years of professional experience
Work History
Area Leader of Restaurants
Raising Canes
Nashville, TN
07.2021 - 10.2024
Lead new market entry for Raising Canes into Tennessee and Indiana markets.
Streamlined operational processes to enhance efficiency across multiple departments.
Optimized resource allocation, ensuring effective utilization of personnel and technology within operations.
Led the mature market of Western Kentucky to a 36% SSS.
Orchestrated positive customer experiences at all stages by overseeing every aspect of restaurant operations.
Top 10% of EBITAR growth.
$40,000,000.00 in annual sales.
Led operational teams to achieve high standards of customer service and food quality.
Led cross-functional teams to implement strategic initiatives and achieve organizational goals.
Area Supervisor
Inspire Brands
Knoxville, TN
07.2018 - 07.2021
The Franchise Acquisition market was developed by the Senior Area Leader, who helped train three other Area Supervisors in the area.
Led 4 NROs with the top 15% of system sales AUV.
Sales growth is 18% SSS.
Led leadership development through the HTV region.
$20,000,000.00 in annual sales oversight.
Led team training sessions to enhance performance and maintain high service levels.
Oversaw daily operations to ensure compliance with company policies and quality standards.
Mentored management team, fostering a culture of continuous improvement and accountability.
Market Leader
Whataburger
Oklahoma City, OK
05.2025 - Current
Developed and executed market strategies to enhance brand visibility and customer engagement.
Analyzed market trends to inform product positioning and pricing strategies.
Coordinated cross-functional teams to align marketing initiatives with business objectives.
Managed promotional campaigns, resulting in increased market share and customer acquisition.
Streamlined operational processes, enhancing efficiency across departments.
Field Leader
Chipotle Mexican Grill
Nashville/Knoxville, TN
05.2017 - 07.2018
Led opportunity markets of Asheville, Knoxville, and Nashville, TN.
Stabilized leadership development through the market.
Supported and developed area leader growth to support the region.
24% SSS growth.
$38,000,000.00 in annual sales.
Analyzed market trends to inform strategic planning and operational decision-making.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Regional Manager of Operations
Buffalo Wild Wings
Nashville/Chattanooga/N Georgia, TN
01.2007 - 05.2017
Top 10% of brand scorecard for four years in a row.
Regional Manager of the Year finalist for 2 of the 5 years.
People's Developer of the Year.
Led the company in PACE growth.
Led and executed the franchise acquisition of Long Island, NY.
Retention and development coach through the district.
$24,000,000.00 in annual sales.
Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.