JOHNNY VO
Honolulu
Summary
Accomplished cybersecurity professional and U.S. Navy veteran with extensive experience in communications, IT systems, cybersecurity, and leadership roles. Skilled in managing large teams, overseeing critical operations, and delivering results in high-pressure environments. Demonstrated ability to implement efficient communication solutions, effectively manage assets valued at over $16.5M, and enhance mission readiness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Program Manager
United States Navy, USN
10.2022 - Current
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Electronic Warfare Systems Supervisor
United States Navy, USN
03.2019 - 10.2022
- Enhanced system performance through thorough troubleshooting and maintenance of electronic warfare equipment.
- Coordinated with other military units to provide timely and accurate intelligence, contributing to overall mission success.
- Increased team efficiency by streamlining electronic warfare systems processes and procedures.
- Led a team of electronic warfare specialists, ensuring effective communication and collaboration on mission-critical tasks.
- Managed classified material in accordance with established security protocols, ensuring the integrity and confidentiality of sensitive data.
Chief IT Technician
United States Navy, USN
12.2015 - 03.2019
- Diagnosed network connectivity issues to improve system uptime for internal users.
- Trained employees on new software tools, improving overall user proficiency for daily tasks.
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Patched software and installed new versions to eliminate security problems and protect data.
SATCOM Technician
United States Navy, USN
01.2011 - 12.2014
- Maximized equipment lifespan through diligent monitoring of component wear, replacement needs, and upgrade opportunities.
- Reduced downtime by swiftly diagnosing and repairing faulty equipment components.
- Optimized system functionality by troubleshooting and resolving complex technical issues.
- Facilitated the successful completion of high-priority projects by maintaining open lines of communication with stakeholders, keeping them informed of progress and addressing any concerns in a timely manner.
Electronics Technician
United States Navy, USN
11.2006 - 01.2011
- Performed routine maintenance for equipment to ensure optimal performance.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Diagnosed and repaired complex circuitry issues, restoring functionality to high-value equipment.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT10-2023
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05-2019
Associate of Applied Science - Electronic Studies
Thomas Edison State University
Trenton, NJ09-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Technical leadership
- Cybersecurity
- IT security management
- Project lifecycle management
- Technical support
- Department management
- Risk management
- User support
- Adaptability
Accomplishments
● Supervised a team of 8 technicians, supporting two joint operations centers and nine deployed outstations, maintaining 100% operation readiness.
● Managed several teams ensuring the successful completion of three critical mission assignments.
● Coached and mentored 11 new supervisors, enhancing team depth and leadership capabilities.
Certification
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA Security+ CE
- CompTIA Network+ CE
- CompTIA A+ CE
- ITIL Foundation Certificate in IT Service Management
- Certified Ethical Hacker (CEH)
- Certified Project Officer, Director, Professional, and Master
- CIW Web Security Associate
- EC-Council Certified Encryption Specialist V1
- CIW Site Development Associate
- Internetworking Technician - 5000 HR Apprenticeship
Languages
Vietnamese
Native or Bilingual
Timeline
IT Program Manager
United States Navy, USN
10.2022 - Current
Electronic Warfare Systems Supervisor
United States Navy, USN
03.2019 - 10.2022
Chief IT Technician
United States Navy, USN
12.2015 - 03.2019
SATCOM Technician
United States Navy, USN
01.2011 - 12.2014
Electronics Technician
United States Navy, USN
11.2006 - 01.2011
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA Security+ CE
- CompTIA Network+ CE
- CompTIA A+ CE
- ITIL Foundation Certificate in IT Service Management
- Certified Ethical Hacker (CEH)
- Certified Project Officer, Director, Professional, and Master
- CIW Web Security Associate
- EC-Council Certified Encryption Specialist V1
- CIW Site Development Associate
- Internetworking Technician - 5000 HR Apprenticeship
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Electronic Studies
Thomas Edison State University
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