John Wilson
Carlsbad,NM
Summary
Dynamic sales professional with a proven track record, excelling in customer relationship management and sales process optimization. Leveraged strong negotiation skills and product knowledge expertise to exceed sales targets and foster lasting client relationships. Demonstrated resilience under pressure, achieving significant customer satisfaction and referral business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Carlsbad Ford Lincoln
12.2020 - 01.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided a certified sales experience and knowledgeable customer service.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Negotiated prices, terms of sales and service agreements.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Consultant
My Flooring America Webster
01.2015 - 11.2020
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Automotive Sales Consultant
Carlsbad Ford Lincoln
01.2013 - 12.2014
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Claims Representative
State Farm
01.2012 - 12.2012
- Communicated with clients to gather information and clarify details regarding claims.
- Investigated claims by obtaining statements from involved parties and assessing damages.
- Reviewed claim files to determine eligibility and adherence to policy guidelines.
- Processed claims for various types of insurance policies, collecting all necessary documentation.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Education
Psychology
Texas A&M University Corpus Christi
Corpus Christi, TXPsychology -
San Jacinto College
Pasadena, TXSkills
- Resilience under pressure
- Follow-up techniques
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to change
- Sales process optimization
- Product knowledge expertise
- Closing techniques mastery
- Prospecting clients
- Technical aptitude
- Customer service
- Friendly and enthusiastic
- Negotiations strength
- Verbal and written communication
- Relationship building
- Customer relationship management
- Email and telephone etiquette
- Professional demeanor
- Persuasive communication style
- Closing deals
Certification
Ford and Lincoln Certified
Timeline
Automotive Sales Consultant
Carlsbad Ford Lincoln
12.2020 - 01.2025
Sales Consultant
My Flooring America Webster
01.2015 - 11.2020
Automotive Sales Consultant
Carlsbad Ford Lincoln
01.2013 - 12.2014
Claims Representative
State Farm
01.2012 - 12.2012
Psychology
Texas A&M University Corpus Christi
Psychology -
San Jacinto College
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