Johnny Young
San Diego,CA
Summary
Hardworking career server with years of experience with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
22
22
years of professional experience
Work History
Server
Puesto Mission Valley
San Diego, CA
03.2022 - Current
- Provided exceptional service to high volume of daily customers. Increased guest check average 10 months in a row. Consistently in the top 5 out of 34 servers in per guest spend average for 14 months straight.
- Highest in Yelp reviews !!! (See Puesto Mission Valley Yelp Reviews)
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Lead Food Server
Bali Hai, Shelter Island
SAN DIEGO, CA
03.2011 - 01.2022
- Achieved highest sales per guest through effective training and upselling techniques.
- Delivered exceptional service to high volumes of daily customers.
- Coordinated with hosts, bussers, and kitchen staff to streamline service operations.
- Welcomed guests warmly while taking beverage orders and discussing menu options.
- Calculated charges, issued table checks, and collected payments accurately.
- Verified guest satisfaction with meals, recommending additional items to enhance sales.
Server and Trainer
Aqua Blu, Gaslamp
SAN DIEGO, CA
03.2003 - 04.2010
- Executed effective daily operations
- Responsible for nightly restaurant closing including bank deposit for the entire staff
- Significantly increased FOH guest checks with extensive wine pairing knowledge 734, Promoted from Server to Lead Server, Performed opening and closing duties
- Trained new front of house staff
- Dedicated to ensuring excellent customer satisfaction
Skills
- Point of sale operation
- Menu knowledge
- Upselling techniques
- Customer satisfaction
- Bill calculation
- Order accuracy
- Team coordination
- Wine pairing
- Effective communication
- Time management
- Sales strategy
- Conflict resolution
Timeline
Server
Puesto Mission Valley
03.2022 - Current
Lead Food Server
Bali Hai, Shelter Island
03.2011 - 01.2022
Server and Trainer
Aqua Blu, Gaslamp
03.2003 - 04.2010
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