John Owen Western
Cumberland,Maryland
Summary
Customer-focused professional with expertise in cash handling, inventory management, and customer service. Proven ability to streamline transaction processes and enhance customer satisfaction through effective communication and problem-solving. Strong collaborator dedicated to fostering positive team dynamics in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
La Vale, US
09.2025 - 04.2026
- Provided exceptional customer service by greeting customers warmly and addressing inquiries or concerns to foster a positive shopping experience
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to enhance customer satisfaction
- Maintained organized, balanced cash drawer, reconciling discrepancies promptly to ensure financial accuracy
- Managing high-volume checkout lanes during peak hours while maintaining accuracy and speed
Independent Contractor
Walmart - Spark Driver
Lavale, US
02.2024 - 09.2025
- Navigated selected area using GPS to ensure timely deliveries
- Shopped for necessary items at Walmart, making substitutions to fulfill customer orders
- Delivered order to owner's residence and photographed items placed in designated entryway
Seasonal Support Driver
United Parcel Service
Cumberland, US
11.2024 - 12.2024
- Delivered packages to residential and commercial clients in the Cumberland, Maryland Micropolitan Area
- Adapted to changing routes, climates, and traffic conditions, ensuring timely and accurate deliveries
- Sorted and loaded packages in personal vehicle based on optimized delivery route
- Utilized UPS software to track and update route progression in real-time
Customer Care Associate
Continuum Global Solutions
Frostburg, US
10.2019 - 06.2020
- Greeted customers by name, fostering rapport and building lasting relationships
- Navigated multiple computer systems to efficiently locate vital information
- Discussed medication functionalities and side effects with customers
- Communicated with pharmacists and pharmacy technicians to ensure accurate claims processing for medications
MVA Customer Agent I
Maryland Department of Transportation
Lavale, US
08.2018 - 07.2019
- Responded to a wide array of fast-paced customer inquiries concerning all facets of motor vehicles for the State of Maryland
- Ensured compliance with State of Maryland policy for Federal Real ID requirements
- Communicated with callers about insurance violations to facilitate connection with Central Collections Unit
- Assessed escalated calls and transferred to Level II agents for resolution
Customer Care Representative
Xerox / Affiliated Computer Services
Frostburg, US
01.2014 - 09.2016
- Provided precise and empathetic care to Aetna Medicare members by handling billing, eligibility, processing of claims
- Investigated and resolved claims issues by submitting for reprocessing, improving member experience
- Collaborated with supervisors and colleagues to effectively diffuse escalated calls, enhancing customer satisfaction
- Engaged customers courteously to address and verify inquiries, ensuring satisfaction and clarity
Education
Bachelor's of Arts - Psychology & Music
West Virginia Wesleyan College
Buckhannon, WV12-2007
Skills
- Cash handling expertise
- Credit card processing
- Order processing efficiency
- Customer service excellence
- Retail mathematics
- Data entry and maintenance
- Inbound and outbound calling proficiency
- Clear and effective communication
- Active listening
- Conflict resolution
- Telephone etiquette
- Organizational abilities
- Computer literacy
- Microsoft Office suite
- Typing speed: 60 wpm
- macOS and iOS proficiency
- PC compatibility
- Data privacy
- Medical records management
Certification
Class C Driver's License
Awards
- Golden Horseshoe Recipient, 04/01/1998, State-level award for excellence in West Virginia History, knighted at West Virginia state capitol in Charleston, WV
Languages
- English, Fluent
- French, Beginner
Groups
Concert Chorale, 08/01/03, 12/01/07, Member and past president of college choir, performed several major classical works with the West Virginia Symphony Orchestra
Timeline
Cashier
Walmart
09.2025 - 04.2026
Seasonal Support Driver
United Parcel Service
11.2024 - 12.2024
Independent Contractor
Walmart - Spark Driver
02.2024 - 09.2025
Customer Care Associate
Continuum Global Solutions
10.2019 - 06.2020
MVA Customer Agent I
Maryland Department of Transportation
08.2018 - 07.2019
Customer Care Representative
Xerox / Affiliated Computer Services
01.2014 - 09.2016
Bachelor's of Arts - Psychology & Music
West Virginia Wesleyan College