JOHN P. MCGUIRE
Raleigh,North Carolina
Summary
Experienced financial sales professional with 10 years of expertise in cultivating and advancing client relationships, collaborating across internal departments, and strategically aligning products/services to streamline the client experience. Seeking to transition away from retail banking and leverage existing experiences to actively contribute to implementing innovative solutions that enhance clients' ROI.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
State Employees' Credit Union
02.2022 - Current
- Provide leadership and direction to clients, guiding them through their journey with SECU products and services
- Foster strong client connections by consistently offering personalized recommendations, utilizing active listening, and engaging in open-ended questioning
- Evaluate client applications to identify risk factors, financial viability and compatibility with products and services offered
- Maintain a positive relationship with clients by responding promptly to inquiries
- Resolve client issues effectively to maintain strong customer relationships
- Lead and actively engage in cross-sell campaigns, emphasizing the benefits of additional services or products
- Work cross-functionally to plan and establish branch goals, supporting strategic objectives
- Monitor analytics and reporting for the branch, driving actions to improve client service, sales goals, and retention
- Network within communities to identify and capitalize on business opportunities
- Coordinate marketing activities such as promotional campaigns within our membership field
- Supervise branch team members and provide management with suggestions regarding performance assessments
- Conduct performance reviews, monitor employee goals, and provide feedback and coaching as necessary
- Recruit new staff members through job postings and conducting interviews.
Senior Financial Services Officer II
State Employees' Credit Union
01.2020 - 02.2022
- Achieved top mortgage loan producer for my branch and funded over $8 million in mortgage loans for 2021
- Assisted clients in developing financial plans to meet their goals and objectives
- Cross-sold bank products and services based on customer needs to boost sales
- Advised customers on appropriate banking solutions based on their individual needs
- Participated in regular training sessions to stay up to date on industry developments
- Ensured compliance with applicable laws and regulations governing the financial services sector
- Reviewed customer applications for accuracy prior to submission for processing
- Assisted customers in resolving complex billing disputes or discrepancies
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Senior Financial Services Officer I
State Employees' Credit Union
11.2017 - 12.2019
- Achieved Top Lender in both personal and mortgage loans at SECU's Hilburn Drive branch for 2017 and 2018
- Project manager coordinator for SECU
- RE properties, tasked with ensuring strict adherence to policies and procedures in the rental and rehabilitation of bank-owned properties
- Managed the rental process, ensuring compliance with all HUD rules during the processing of rental applications
- Oversaw property cleanup, lock changes, utility setup, budget establishment, contractor meetings, and conducted market analysis to determine the optimal decision of selling or renting the property
- Performed loan collection efforts for both personal and mortgage loans and set up payment opportunities to better work alongside members who are struggling to meet their loan term
- Answered tax-related questions and prepared personal tax returns
- Assisted members with Whole Life and Term insurance questions and provided quotes for their situation.
Senior Financial Services Officer
State Employees' Credit Union
07.2014 - 11.2017
- Performed quarterly surprise audits: Teller team, TCD, debit ticket, and safe deposit box to ensure SECU cash management policies and procedures were met for our branch
- Continued to develop stronger analytical skills to evaluate members' wants and needs in order to assist them in finding products that best suit their needs from SECU's product portfolio
- Obtained NC Insurance License to fully assist members with all insurance needs
- Completed Tax Preparation License and VITA certification
- Obtained MLO # and registered with the NMLS.
Financial Services Officer
Georgia United Credit Union
03.2012 - 06.2014
- Analyzed member financial documents to ensure proper loan underwriting and disclosure
- Created, manipulated, and maintained detailed client records and company databases
- Assisted members with account inquiries and cross-selling credit union services.
Financial Services Representative
State Employees' Credit Union
10.2010 - 03.2012
- Completed SECU's basic module requirement
- Managed and maintained member financial accounts
- Analyzed members' financial history and credit reports in their pursuits of obtaining mortgage loans, car loans, or personal loans.
Assembler/Material Handler
Baldor Electric Company
02.2010 - 10.2010
- Analyzed CAD drawings and assembled roller bearings according to specifications
- Deciphered inventory reports to maintain the plant's physical inventory
- Supported multiple assembly lines with raw materials and assisted the shipping and receiving department.
Builder Inside Sales
Ferguson Enterprises
01.2007 - 08.2009
- Managed and maintained customer accounts, vendor relations, and vendor accounts in support of a 1500+ product line
- Aided outside salesmen in processing bid requirements and understanding the specific details of each project to insure profitability
- Developed sales pricing strategies to increase sales penetration with current markets by building relationships and effective price negotiation.
Education
Executive Master of Business Administration -
Quantic School of Business And Technology
Washington, DC09.2024
B.S. in Business Administration in Finance and Banking, Risk and Insurance -
Appalachian State University
Boone, North Carolina12.2006
Skills
- Account Management
- Client Relationships
- Client Education
- Client Retention
- Business Development
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Documentation and Reporting
Certification
- NC Licensed Insurance Agent #17433971 - Life, Personal Lines, Health, and Disability
- NMLS#1202121
Activities
- Reality of Money Coordinator
- Leesville Road High School Business Alliance
- Marathoner (Boston Qualifier 2023)
Timeline
Assistant Branch Manager
State Employees' Credit Union
02.2022 - Current
Senior Financial Services Officer II
State Employees' Credit Union
01.2020 - 02.2022
Senior Financial Services Officer I
State Employees' Credit Union
11.2017 - 12.2019
Senior Financial Services Officer
State Employees' Credit Union
07.2014 - 11.2017
Financial Services Officer
Georgia United Credit Union
03.2012 - 06.2014
Financial Services Representative
State Employees' Credit Union
10.2010 - 03.2012
Assembler/Material Handler
Baldor Electric Company
02.2010 - 10.2010
Builder Inside Sales
Ferguson Enterprises
01.2007 - 08.2009
Executive Master of Business Administration -
Quantic School of Business And Technology
B.S. in Business Administration in Finance and Banking, Risk and Insurance -
Appalachian State University
- NC Licensed Insurance Agent #17433971 - Life, Personal Lines, Health, and Disability
- NMLS#1202121
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