John (Pat) Henderson
Welch
Summary
Results-driven owner with proven strengths in team leadership, safety protocols, and project management. Successfully grew a rural trash service to 250 customers while ensuring operational efficiency and high customer satisfaction.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Owner
H+ Roll Offs and Sanitation
Welch
08.2023 - Current
- I have owned and operated my own business for two years on a full-time basis. We offered rural trash service for Craig, Ottawa, and parts of Delaware County, and had grown to 250 customers. In addition, we still offer roll-off dumpsters for northeast Oklahoma.
Crew Leader
Oklahoma Turnpike Authority
Vinita
04.2014 - 08.2024
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new crew members on tasks and company standards.
- Coordinated team schedules to optimize workflow efficiency.
- Monitored inventory levels and facilitated restocking as needed.
- Assisted in resolving customer inquiries and maintaining satisfaction.
- Encouraged teamwork through effective communication and motivation tactics.
- Conducted regular equipment checks to ensure proper functionality.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Established and maintained professional working relationships with employees.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Performed general maintenance on tools and equipment used by the crew.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Lubricated, cleaned or repaired machinery or equipment.
- Controlled traffic passing near, in or around work zones.
Education
High School Diploma -
Vinita High School
Vinita, OK05-1997
Some College (No Degree) - Agricultural Education
Northeastern Oklahoma A&M
Miami, OKSkills
- Business operations
- Customer relationship management
- Equipment maintenance
- Inventory management
- Safety protocols
- Team leadership
- Employee training
- Small business operations
- Project management
- Business management
- Business planning
Certification
Certified Herbicide Applicators License for Right of Way
Timeline
Owner
H+ Roll Offs and Sanitation
08.2023 - Current
Crew Leader
Oklahoma Turnpike Authority
04.2014 - 08.2024
High School Diploma -
Vinita High School
Some College (No Degree) - Agricultural Education
Northeastern Oklahoma A&M